Descubra sua estadia em Blacks Beach

The location of this place is amazing. The oceanview rooms, I think, are in the process of being renovated as we had two rooms, side by side, 416 and 417 on the bottom floor. 416 was recently renovated (apart from the bathroom) and was quite nice, but I was disappointed with 417 as it smelled really bad, the floors felt really dirty under your feet, and the shower leaked and was riddled with mould. The TV remote had a bandaid on the back holding the battery cover in place. The blankets smelled old and like they had not been washed in a long time. The restaurant, however, was amazing!! Super big meals for affordable prices. The menu in the rooms needs to be updated, though, as there were a lot of items that were no longer being served in the restaurant, such as the lamb shanks.

Thankyou Discovery parks McKay for restoring my faith in caravan accommodation. Michelle & Sue are the old fashioned sort of managers that at least appear to very much want you to have a great experience. Their recommendations to go to the Pioneer Valley show made for an unexpected memorable day . While there is some traffic noise we were close to the incredible wet land that the park surrounds full of bird life . We found it very quiet & spacious. The very well maintained facilities were much appreciated especially the fantastic ensuite. We initially booked for 2 nights as we’d rather park on the road than a bad caravan park however we stayed for 6 . The park is ideally located which meant we’ve had a great experience in McKay m, Finch Hatten and Eungulla .

We had a splendid 4 nights at Mantra Mackay. The staff were very helpful, caring and friendly. Many thanks especially to Julie, who organised breakfast for us on one of the days when we had to leave the hotel at 6am for an early tour. The reception staff were polite and always available to help and provide us with additional amenities and directions within the locality. The rooms were clean and spacious with plenty of natural light and a lovely view of the marina, coral sea and swimming pool, which made for a relaxing swim on a hot afternoon. The town's centre was an easy drive within a 10 minutes' from the hotel.

The room was great. Big enough and comfortable also for my 4 granddaughters and myself. The beds were comfortable and relaxing. I would book again when i travel North.

Check-in went fine, young lady was polite. Got into our room to wind down and the streaming service for the television was not working. Tried multiple times following the guide on the service without success, so called for assistance. Young man came to the room, wasn't knowledgeable on the system and after pressing the same buttons and suggesting Bluetooth, (there was no suggestion that this was an option?), we were left with ”Well I'm not sure, sorry” and he walked out. There was no discussion of other options to resolve the matter, (other rooms were available), or to discuss this with his manager and have a form of compensation offered, (not that it was expected but that is hospitality and customer service. Someone is paying a lot of money for things to work, and not to have to muck around when they are staying with you at the property, or are using your restaurant and bar). Decided we would go and have an early dinner and the staff behaviour was something I have not seen before after many years in hospitality. The chef was in and out of the kitchen walking quickly through the bar area multiple times, back and forward into but never carrying anything? (And yes there was an event in the event room beside us, but still didn't make sense or appear professional). Bar and wait staff seemed disengaged, considering it was quiet. Entree was very average, bruschetta was piled high with avocado, VERY little tomato mixed through, balsamic glaze was there, with a beetroot plate flare, but every flavour was sadly lost to the avocado. Mains were lovely, steak was cooked perfectly. Bed was very comfortable, hot water was speratic but pressure was nice. Overall had heard great things about the property after researching for a special place to stay, but left feeling rather disappointed. Unfortunately won't be staying again.

Rooms clean and modern even thought he external face of building is dated the room re clean and contemporary. Front desk officer a bit rude - but only one interaction . No problem to stay here again - good central location next to river and easy walk to shopping ,mall and restaurant.