Descubra sua estadia em El Serrat

Having read through some of the reviews I was surprised to see after staying hear that there were some negative reviews including not being worth the trip from the capital....well if you've got to the capital and cannot manage another 30 minute trip out into the mountains then best stay at home and save yourself the trouble of traveling in the first place. Having spent 2 nights here I have to stay I cannot fault it, granted its not got the cosy welcoming fire in the lounge area or a coffee machine in the room but it's spectacular scenery, friendly staff and fabulous food (which was a particular highlight) I loved my stay here....if the hotel can keep the staff and the chef then who needs a roaring log fire....a rare fine that has paid off handsomely!!! A large bouquet of flowers to all the staff....

Good points: very clean hotel, very well located because eccentric higher in the mountains, simple breakfast and little variety but very bad damage the cook not gracious or pleasant, Negative points: no parking space in front of the hotel After 8 pm forced to park on a parking lot down the village and all back on foot! Very noisy hotel impossible to sleep in the morning after 6 pm when we chose it for altitude and calm! In short what saves it is the beautiful ballad quad with a staff member very serious competent and nice that made us discover a beautiful environment thanks to him!

I spent two mid-week nights over there. A friend and I went for a short ski trip form Barcelona. We had booked that hotel trough one of those internet platforms where you can book the accommodation plus the ski passes. I guess it's a bit cheaper like this. Maybe that's why we got a rather small room. I didn't actually see the rest, but based on the emergency map placed in the room, we could compare the sizes according to that map, and we weren't the luckiest ones... We didn't complain though. Two blokes wouldn't really care much about that. So, the room was a bit small, but good enough. The beds, really comfy and the bathroom clean and spacey enough. The furniture is rustic style which matches with the scenery. The reception was taken care by a gentleman who brief us after pulling some questions. There is a indoor parking if you need and a ski look. The hotel has a small indoor pool with jacuzzy, a couple of sauna facilities (one was not operative...) and massage is available upon request. There was a low booking so the bar was rather quiet during the evening, but it was week day and not the best snow reports so it was very quiet. Maybe a small pool table or alike would cheer up the lone tourists like us. The restaurant was excellent. We had two breakfast and one dinner. The breakfast buffet was well stocked and with a good choice of products. The dinner was really good. Both in quality and quantity. The staff who served us in the restaurant was also very friendly and helpful. Th same applies to the room girls who helped us a couple of times providing robes and some other explanations to find our bearings inside the corridors. Overall a positive experience.

This hotel is amazing value for money. The staff are wonderful, even when some families complained about choice of food for vegans and vegetarians the staff handled it really well. I don’t know what there problem was as there was ample choice in these departments. Some people just like to complain! Quality of food was excellent for both breakfast and dinner. Cleanliness was impeccable throughout the hotel. Great location for what is essentially a private chair lift. The lobby was very relaxing. Would stay again in a heartbeat. Ignore any bad reviews as these are no doubt from people who just love to complain. I cannot find one negative about this hotel and anyone that does needs to have a word with themselves! Also ignore any comments stating this is not for English people as that’s nonsense too!

I just can’t fault this place. We went for New Year and had limited expectations given how good value the package was through Crystal Ski. The owners and staff made it a New Year to remember with a 7 course banquet, flowing wine, amazing hospitality and truly authentic Andorran experience. We were half board and the breakfast and evening meal continued to be of a high standard throughout the week. Nelo, the Head Waiter and his team were attentive and efficient The hotel is a short walk from the gondola and Arinsal Centre. The rooms are comfortable and clean. What more could you want?