Mercure Bandung Nexa Supratman

I booked for 2 nights and arrived around 4 PM. The check in process was smooth. After that i took a nap and woke up at 6 PMby the noise of people chatting from the room besides me. Turns out it was their TV noise and clearly heard in my room. I straigth up called the front office and waited, no one came. 5 mins later i called again and no one came. I stormed out to the front office because clearly no one cares met with the security. Instead of apologizing he said that he just about to checked. I was really upset and only after that they aware and tried to handled my situation. Finally after long discourse i moved to another room and promised to be moved to bigger room the next day since that night it was a full booked night. Moved to the new room, but it was a twin bed room merged into one (i reluctantly agreed, because my wife already said ok). Next day moved to bigger room, i believe it was the suite found out in the morning that the sheet was no clean (picture 1). To top it off, the room accoustic was as bad as normal room. I stayed in the furthest room of the corridor, but they open the corridor window and let the road noise got in the building. I woke up by the noise of parking attendant whistle (the loud one). Their suite has bathtub, but the hot water only warm. So when you want to take a long relaxing bath, the water became cold really quickly. My wife was asking for a shower cap, again i had to called twice to get it. Their service was really slow. I was too tired to complaint again, so better just pack my things and checked out from the hotel. If you looking a place to relax and get a good rest, find another hotel.

first time we are staying in this hotel. but, really - really nice. verry good room and facilities and food as well. please improve the swimming pool or you can add mini zoo. i believe most of guest bringing they are kids to staycation.

hotel near Gedung Sate, Taman Cilaki, Taman Ciliwung which is famous for its food places in Bandung. The breakfast is varied and serves delicious Indonesian food

Closed to gedung sate and lot of restaurant nearby. Room was clean and the service from check in tp check out was fast.

Strategic Location, all staffs are friendly and super helpful. Room is clean and comfortable. Breakfast is just ok but the fruit serving is so small. Overall is great, will come back whenever we visit Bandung. Thanks

Hotel was very near to the airport. Service was top notch. Bedding and room facilities was comforting and warm.

Hotel does not provide handsoap for toilrt. had to ise shampoo or bath gel thats in tje shower. requested for it and tehy dekivered hiwever tje next day the cleaner threw away and did not resupplied. xje working table had no lamp it was too dark so I requested for a lanpshade whixh they provided

Friendly staff, clean rooms, delicious breakfast with special teh tarik..

Good location and friendly staff both at reception as well as at restaurant. Wide spread of breakfast buffet. Will definitely return again.