Arena Hotel (Formerly Sleep Express Motel)

비누.샴퓨 부족하고 수도꼭지도 고장나있습니다.

房間很乾淨，接待人員很親切，停車也方便。裡面沒有電梯，如果有行李的話可能會有點不方便，隔壁有加油站跟小超市，也有速食店。

比較安靜，價格合適，服務人員有華人。

Average good condition . large bathroom but shower screen was not closing properly .. worth for the price .

Our flight to Melbourne was cancelled, so we looked for an inexpensive hotel in the suburbs. This is more of a motel, with small rooms. They did have laundry though and the bed was quite comfortable despite the small room. A bus stop was nearby and allowed us to travel over to Burwood for great food. Not bad for the price if you're in a pinch.

Dirty rooms, sheets had what looked like blood on them. Rooms smelled like cigarette smoke, Traffic noise. Additional charges to park a vehicle. Terrible service. I don’t think the cockroaches would even live here for free.

Thanks you for having reasonable prices and welcoming pets. We also loved your free parking area. Great access and easy to find. The breakfast area was very welcoming and convenient as well. The only part of our stay that we ask your team to improve on is the cleanliness of the rooms. We would recommend your hotel and yes we would stay again. Thanks

It’s always been a good stay. Local to the shops and not far to qudos bank arena.

Dear Arena Hotel Management, I hope this email finds you well. I am writing to express my deep disappointment and concern regarding the conditions of the Room 118 during my recent stay at Arena Hotel, from 16/09/23-17/09/23. I have attached pictures to this email to provide a visual representation of the issues I encountered. To say that I was appalled by the state of the room would be an understatement. The pictures will illustrate the following major issues: Hygiene: The room was not properly cleaned. I found empty bottles, a disused curdled milk bottle, and the bathroom was particularly unclean, with visible stains and grime. Maintenance: Several items in the room were in a state of disrepair. The shower curtain was mouldy and brown, the carpets were filthy and stained with cigarette burns in places, and the furniture showed signs of wear and tear. Safety Concerns: Some of the electrical outlets appeared to be outdated were loose. This is a serious safety hazard that should not be overlooked. Unpleasant Odors: The room had an unpleasant, musty odor that persisted throughout my stay. I must emphasize that this experience was far from what I expected from my stay, and not only marred my trip but also left a lasting negative impression. I believe that the quality of service your establishment is not indicative of your usual standards. I kindly request that you investigate this matter promptly and take the necessary actions to rectify these issues. Regards, Jeannie Smith