Hotel Palmeras Chula Vista

They provided really good service and tended to their charge taking skills.

The hotel its self was pleasant and the area around the hotel is questionable. We checked in fairly late (about 9ish) so when we went looking to get something to eat the neighborhood was a bit intimidating, but we found somewhere close and came right back to the hotel. Other than that we had no issues.

This hotel had a lot of surrounding areas to eat and shop. It’s definitely more on the older style hotel and probably needs a good update with furniture and the bathrooms, but as long as there was a clean bed, working bathroom and TV - we were good to go .

It was an economical choice. A little outside noise, but had a very nice sleep. Great proximity to restaurants, fuel, and other travel needs.

This hotel is not what I was expecting. The property is run down and needs to hire a new cleaning staff because it is not very clean and even the sheets were dirty and stained.I will not stay here again.

While the outside doesn't look too appealing, the inside of the rooms are more modern and clean, and nice looking. The exterior looks a little aging and could use a retouch or repainting. But everything was good inside the rooms and thats what ultimately matters. I dont know if it was only the room I was staying in (203), but the shower head settings/pressure could be better. And the bed was a little more firm than I'd like, but I was still able to get a good sleep. Having a pool is nice, but i did not use it this visit. The staff themselves are 5 stars friendly and helpful.

I thought overall it was very pleasant. It was a bit cold really needed another blanket. Only one outlet in the room to charge phone. They didn't have continental breakfast

The property is not what I expected, I got my room and it was not clean. The first thing I noticed was the pillow cases were dirtyso I figured I would just get some from the store when I went then I looked up and air conditioner was really dirty you could see the dirt built up on it. I figured that this was a bit much so I went to call the office and noticed that it was not a phone in the room. I called the office from my phone several times before anyone answered. The staff apologized and gave many excuses I went to the store for pillow cases and returned to the room, after having a shower I went to get in the bed the sheets were dirty I mean really dirty wirt stains and body dirt. I went to the office and asked for clean sheets and they told me that they would bring me some at this thime it was 8:00 .I wentbback to the office at 9:30 because I never got the sheets. The staff once again gave me more excuses about why they hadn't come yet but assured me that they would be bringing them. I didn't receive the sheets until 12:45 am after several returns to the office and plenty of excuses. I went to the office the next morning which was a friday to speak to the manager to be told that the manager called off for the day. I explained everything that had transpired the day before to the morning staff that came in and I told that I should be compensated for that night. She informed me that she couldn't authorize anything without the manager and that she would

The staff were very nice and accommodating. My only complaint was that there wasn’t any towels in the room when I checked in. The room was comfy and suited my needs.