The current Wanda and Resort Hotel Management Company is really speechless!
I don’t know if this store in Chifeng is a direct-operated or cooperative franchise store. If it is a direct-operated store, I really don’t understand. What are the store manager and the room or housekeeping manager of the hotel management doing? Are you cultivating employees? ! Are you patrolling the store? ! Do you know your workplace personally? ! Are you responsible for this brand? !
There is no handle on the window in the room, and it cannot be completely closed, and it leaks all night! The window is on the north wall. Do you know if Chifeng is windy and sandy? Does dust enter the room? Is it hygienic?
A seller charges more than 500 yuan/room night. The brand hotel is reluctant to sell bottled water. This is a big pattern 👍! Two small bottles, and then induce consumption of large bottles of water. If you put a price on the drinks, it means that you manage humanely, but a bottle of water, or Yibao has reached the point of charging?
At more than 12 noon, I returned to the room. It happened that the waiter was cleaning other rooms. I said very politely: ”Waiter, please give me two bottles of water.”
”Sir, are you staying longer?”
The answer was very polite, but I want water!
If you don't stay longer, you won't give me water, right? I'm just an ordinary citizen, passing by your store, isn't a bottle of water worth it!
Let's go to Huazhu! At least, the front desk will give me water when I enter and leave the store. By the way, Huazhu (Orange and All Seasons) has towels and bottled water in the gym. There are also bottled water in the self-service laundry room. In the room, 8 bottles of bottled water are given!
Maybe I'm full of grudges for a bottle of water, and I don't have a big picture. But do I really think that your R&F Wanda Realm brand is like this?
At present, the overall hotel is not very good, but please every practitioner be worthy of yourself and your platform.
Today, the front desk manager Wang Xinjuan kept comforting me and chased me outside the door to give me souvenirs. I was very moved.
Thank you for being like a worker in a high-end hotel management company!
I heard that your group is going to open Jinhua in Chifeng New City District. I hope that ”Wanda Hotels and Resorts” will prosper and provide good service to guests from all over the world.
Excepcional
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