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5 star

Waldorf Astoria Chicago
4.4/5122 avaliações

Waldorf Astoria Chicago

River North Chicago|0.38km de Chicago Water Tower
We celebrated our wedding anniversary at WA-Chicago and this is our first time staying at WA in the United States. Last WA stay was in Thailand where the experience was superb! Reservation was easy via the app and the concierge emailed me a week in advance asking if there was anything they can do to prepare of our stay. I had a terrible experience with a Hilton hotel in Las Vegas in Dec 2022 where a stranger opened my hotel door at 11:20 pm. I am still experiencing PTSD so I asked if the concierge can provide anything lavender (scent/oil) so I can be relaxed. Also, since it's our wedding anniversary, perhaps anything in that theme would be nice. First the concierge addressed me as Mr instead of Mrs. Unsure why one automatically thinks that it's the man who made the hotel booking. Second, the concierge wasn't able to meet my requests which was non-issue. We declined turn-down service but requested chocolate where they were never delivered during our stay. A robe was missing in the closet and room service delivered it immediately. There wasn't any coffee or tea in the room but the dining service delivered my hot tea in 30 minutes which was acceptable. The bed was comfortable but sound insulation wasn't great since we could hear neighbors' chatting at midnight. We used the steam/sauna for 30 minutes before checking out and the spa was a nice facility. The hotel is nicely located in the Gold Coast area where it is closed to many lovely restaurants. The reception area is kind of small and there were 2 guest service staffs assisting with check-in/out.

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Business travel

Club Quarters Hotel Central Loop, Chicago
4/5114 avaliações

Club Quarters Hotel Central Loop, Chicago

Chicago Loop Chicago|2.07km de Chicago Water Tower
Location is quite good as it is within walking distance of local mass transit systems, shopping, eateries, and attractions. The location is also close enough to Grant Park that you could start a run and make it to the park very quickly to continue on for a few miles. Even based on location alone, I would return to this hotel. As others had mentioned, there is a refillable water bottle station by the elevators (empty bottles also provided), which is a great feature. The elevator had a weird quirk where it would overshoot the desired floor when going up (remedy the situation by pressing the button again to send the elevator down to the desired floor). If you do some research into the hotel and its reviews prior to booking there shouldn't really be any surprises. I went into the stay having some idea of what to expect and that helped me enjoy my stay. There is no mini-fridge in the standard room, which is also on the small side but perfectly fine if you don't plan on spending a lot of time in the hotel. The only seating in the hotel room was the desk chair. Some of the furnishings could use updating but the bed felt itself was great and the room was clean. I couldn't find any in-room controls for the temperature, but I did not have a problem with this; it's just something to be aware of. The bathroom was clean and utilitarian but towels and toiletries were provided. Updated charging station/hub/clock (both USB A and USB C) for both the desk and the nightstand would go a long way. This hotel is one tenant of a building that was built in the early 1900s. If you've ever lived in a building from around that time, you get used to some things being a little bit older and quirky. Since my priorities were having a great location for a reasonable price (compared to the nearby competition) that was also clean, accessible by mass transit, and had access to an eatery, this was a good stay for me.

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Breakfast

The Whitehall Hotel, BW Premier Collection
3.7/5124 avaliações

The Whitehall Hotel, BW Premier Collection

Streeterville Chicago|0.24km de Chicago Water Tower
The location is excellent . It is about a two minute walk from the north end of Michigan Avenue very close to the Hancock building/Water Tower. Staff were super friendly and helpful from the moment we came through the door. They assisted with parking as well as giving an extensive list of where to eat in the neighborhood. They also provided personal recommendations when we asked. Thanks Mark, Felicia and Alicia for your great service and charming personalities; you made the stay feel even more special. It is an older hotel that is not likely to appeal to those who want one with all the bells and whistles and an expansive fancy lobby associated with a modern, high-end hotel. Those aspects may be nice but they also come at a substantial price and do not guarantee great service. This hotel is an excellent value for the money. Our rooms were clean, spacious and the beds were comfortable. The views from the room were lovely so that was an extra bonus. There are refrigerators in the room and plug-in slots for electronic devices along the edge of the desk. Other reviewer‘s have not noticed these items and have complained that they did not exist. There was nothing that we needed that was not there. While we did not request any, I heard from another guest in the elevator that staff was very responsive on bringing them ice when they needed it. Hotel staff also take Covid safety seriously. This was a great stay in a beautiful city. I would not hesitate to return to the Whitehall.
Warwick Allerton Chicago
4/5123 avaliações

Warwick Allerton Chicago

Streeterville Chicago|0.24km de Chicago Water Tower
One of the main reasons my daughter and I picked the Warwick hotel in Chicago was that it was in a good location and had a bar and a restaurant on premises. We like to go have a drink or eat without walking the streets especially when we first check in to relax from a long day of traveling. When we got to the check in desk ,we found out that the bar and restaurant have been shut down for a while and probably not reopening for another year.online shows great photos of delicious food dishes. We were very upset that that was not disclosed prior to our stay, we would have chosen another hotel.we asked to speak to the manager as we were told to do that when I called warwickhotels.com. We were told the manager was off.we then talked to a supervisor that said she would be just as upset as we were but she couldn’t do much about it.we went out to the streets to try and find another hotel last minute.we took our suitcases b/c there was no one to watch them and the hotel sign said they were not responsible. We didn’t have any luck walking around and checking the near hotels. I felt like we were stuck in a situation we did not like and no one cared. There was also no Wi-Fi . I tried to connect as a guest a dozen times- it kept saying turn off browser and try again. We were also checked in as 2 guests only to find out there were no cups for water in the room and only 1 cup for the little coffee pot which was undrinkable due to the old creamers . The smell was a stale smell so we passed on drinking it.instead had to get dressed and walk the streets to get a cup of coffee. Sorry but I feel we were greatly deceived with the whole experience. I gave the hotel a 1 but really should have given it a big zero!,,

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Hotel EMC2, Autograph Collection
4.5/5105 avaliações
Streeterville
The hotel has a good location, just beside Michigan Avenue, and convenient to all major attractions in Chicago. The hotel environment is also very good. It is quiet and clean. The space is large enough. There is sufficient hot water supply, but there is no hot water to drink. We brought our own heat The most distinctive feature of the kettle for boiling water is the hotel’s robots, which can deliver water and daily necessities, which are available on demand, great! We did not have breakfast at the hotel, but there are many restaurants around, which are very convenient. The waiters in the hotel are very good and the service is very warm and thoughtful. Our trip felt very good, the price was affordable and the process was comfortable!
Sofitel Chicago Magnificent Mile
4.5/5108 avaliações
River North
Stayed for the second time, the location is very good, the decoration is very good, and the sanitation is also rare At that time, we actually asked us to pay an extra fee of $ 20 a day, asking what the money was, and I couldn't explain clearly. After I said that I didn't pay it last time, I promised to cancel it this time. Everyone remember not to be silly. Money, we must strive to the end
Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
4.2/5103 avaliações
Streeterville
In downtown Chicago, the room is not on the street and can't see the night view. My daughter is a little disappointed. Personally like the room. 27 flat, it feels quite big and warm. Breakfast is also good. There are many buses nearby. Not far from attractions. Overall satisfied. Recommended.
Hyatt Centric Chicago Magnificent Mile
4.2/5103 avaliações
Streeterville
In Ctrip, I booked two big bed rooms. As a result, the hotel was told that there was only one big bed room. The hotel manager explained that Ctrip did not specify the specific room type when ordering. The online contact customer service Ctrip has been procrastinating, resulting in 184cm son in Canada. The small bed lay down for two nights. Once again, I will appreciate Ctrip's super service and go to Ctrip.
The Peninsula Chicago
4.8/5104 avaliações
Streeterville
Very good hotel, good service, business trip, great location, very very good, next time
Courtyard Chicago Downtown/Magnificent Mile
4.3/5105 avaliações
Streeterville
This hotel is conveniently located to restaurants, some high-end and also cheaper eats like Jimmy-Johns, Jersey Mike's, Dunkin' Donuts, and others. We walked to the 7-ll around the corner to get almond milk and snacks. We walked to the river to take the cruise and walked to Shake Shack for lunch. The room had everything we needed including prompt hot water. The shower could be designed better. The knobs to turn on water are on the same end as the grab bar. The bedding was very comfortable, and we had a refrigerator and coffee maker. There is plenty of room to hang clothes. They do no clean during your stay but brought towels on alternate days.I was told this was because they were short-handed because of COVID. Breakfast is not included.

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