The Chicago Hotel Collection Wrigleyville

This was a great space to stay. I was a little skeptical about the no guest services staff and having to call a number for something but it was probably smoother than a traditional hotel. The call center answered calls and texts quickly during business hours and they were super helpful. 6 soft drinks a day and unlimited coffee/tea made me feel a little better about the amenity fee. Only few downsides but not a deal breaker by any means: 1) the floors are super creeky so I constantly heard the room above walking all over, 2) a group of other guests came in intoxicated and were yelling at me in passing in the lobby which I guess you could get that at any hotel, and 3) their automated system texts you a lot to check in on you, to do the online check in process even though you did it and then I got a checkout text asking for payment even though I paid everything. I had to call to confirm and they said I didn't have to pay and they'll take care of it.

Experience was good; got responses to any questions we had quickly and everything looked great

We loved everything about this hotel. From the nostalgic feeling it gave to the cleanliness and room lay out. Will definitely be staying there again.

Loved, loved, loved it here! Would definitley stay again. Affordable and soo so close to Wrigley. Walking distance to all the bars and restaurants. Quiet and safe property. Beautiful room too!

If you are looking for location this is 4 stars!! We went for the Christmas pop-ups and it was a perfect spot for walking. It would also be prefect for a Cubs game as well. The only thing that was "different" for me was not having someone on-site 24 hours-a-day. Still not sure how I feel about that. We also were put in a room where the fire alarm kept beeping and after we left they told us it would be fixed. One member of our group came back to the room around 8pm and it was not fixed. We were moved to another room, but I thought, what if it was after "hours" for on-site staff...would it be considered a call to the emergency only line??

Staycation in Wrigleyville during the winter. Beautifully Decorated Baseball Themed Hotel. Very comfortable and clean. Texts are immediately responded to. I will definitely return in the summer!

Everything was fine EXCEPT the customer service/payment... Reserved room with my debit card on ******* for "reserve now, pay later." When I got to the hotel I used my credit card. The lady at the desk ran the credit card. The next morning woke up to a reservation fee charge on my debit card, and a $58 charge on my CC. When I tried calling customer service, NO ONE answered the phone. I called 8 different times throughout the day during their hours but no one even returned my voicemail. Ended up texting the number that I kept getting messages from. They sent a receipt and there are like 4 different charges for guest fee, room fee, and whatever else. The person said they'll issue a refund within 5 days. Turns out they refunded the room fee to my credit card, not my debit. Luckily I filled a dispute with my bank. Hopefully THEY'RE more competent than the hotel "customer service."

Our room was perfect, very modern, and clean! We came up to stay for the holiday pop up bars! Perfect location for this! Receptionist was on site and helped us check into our room. Parking was about one block down, walking distance.. We will be staying here again!

The location is excellent. We received many emails and texts about registering. We checked in through text and that seemed efficient but our key did not work when we got to the