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Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Embassy Suites by Hilton Chicago Downtown Magnificent Mile

4/5114 avaliações
Streeterville
We stayed at ES mag mile in October. There were 2 couples and since we arrived early morning I called ahead and paid 35$ to have a early check in in one of our rooms. Only one was available for that. We appreciated being able to leave our luggage, freshen up and do a little exploring. I have to say we were only able to do one complimentary morning breakfast since it ended at 9:30. It was fine and a basic breakfast. We did not have to wait long and there was seating. The evening social was pretty sp**** and really no more than salsa, chips and a few veggie sticks. Our room was dated but we had a comfortable bed and a pretty good view of the river from the 11th floor. Water pressure was low and the bathroom lighting was very dim. I did makeup in the room window for light. Overall the room was clean and mostly quiet( noisy neighbor) and we rested well. People were nice and as helpful as possible.
Embassy Suites by Hilton Chicago Downtown River North

Embassy Suites by Hilton Chicago Downtown River North

4.1/5108 avaliações
River North
We were really excited as this was our first trip to Chicago and this hotel was recommended to us. I loved that it had an indoor pool for my kids to swim in, free continental breakfast and a good location. When we booked our trip, the price was $255 a night, but when we got there, I saw online it was $145/night which is more reasonable given all the issues we encountered. We got there late at night and didn’t have any issues checking in. The next day we went to use the pool and it was ice cold. My kids were in it for maybe 5 minutes and were done because it was too cold. I told the front desk and they contacted maintenance to see what was wrong. The table in our room was falling apart and broke when my one year old was under it. My husband caught it and put it back together. We contacted the front desk and maintenance eventually came and put brackets on the legs to “stabilize” it. We tried the pool the next day, and it was ever colder. My husband said it was colder than a lake. Contacted the front again and they would look at it. The A/C in our room was broken and said it was set for 65 degrees but the room was reading 78 degrees. The pictures of the pool area also showed a hot tub, which was not the case. I tried to use our phone to call the front about something and both phones were broken and not working. We also weren’t given our vouchers for the bar until the last day we were there. Overall it was disappointing stay for the week.

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