Khabirul Alam
29 de dezembro de 2023
I booked the hotel under the impression that it’s a 4 star hotel. In reality it’s barely a 3 star hotel. The property is very small, the restaurant is bare bone and the rooftop pool is in really a large bathtub at best. The buffet breakfast is very limited in terms of options. There is no view from the rooms apart from looking at under-construction buildings.
The only good thing going for the hotel is the location. It’s walking distance from both One Nimman and Maya Mall.
We stayed here for four nights. However the only reason I stayed was because I prepaid for 4 nights. The stuff was nice and helpful. However the checkout experience was horrible.
I asked for a 30 minutes late checkout instead of their 12 PM checkout. However my request was denied which was really surprising! Never have I ever had such an experience at a “4-star” hotel.
On top of that the guy at the reception, Nat or Nate, was extremely rude. He started calling from 11.30 am and kept calling continuously until we got out of the room, all while we were trying to pack and sooth an infant. When we got to the reception he started questioning me why we were late and he will have to impose late checkout fee. I asked for the manager and was told he is not here. Only when I started yelling at him and said that I’ll only talk to the manager or the owner, did he shut up!
Overall horrible place for stay at such a peaceful city of Chiang Mai. Stay away from this hotel!
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