Crabwall Manor Spa, BW Signature Collection

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.

Hotel was fine location wise for chester. Hotel room hadn't been hoovered and no t bags. We did complain but our issues weren't sorted during our stay. Check in was interesting as girl on reception didn't know if our room was ready.This was 6pm when we arrived. Thought this was strange when you can check in from 3pm. Breakfast was fine. The spa facilities needed upgrading and repairing.

Hotel is a little dated room needed updating worn carpet chipped paint on walls, the spa is really great though really enjoyed that, breakfast was really tasty service was great couldn't fault house keeping.

Very friendly staff, nice a**osphere. Lovely property. Only drawback was the challenge of getting cases to our 1st floor room without a lift.

Overall it was an excellent hotel. Staff members were very friendly and helpful. Food was exceptional but could do with a few more choices of food. Room was very tidy

The positives first, lovely staff and spa. A comfy bed with good quality bedding, spotlessly clean. The negatives: first room was freezing cold. Moved to another where there was no heating in bathroom, room was ok but no windows, a couple of small roof lights, wouldn't class the place as 4 star. Prices for food do not match website prices, for £17 for a fish finger sandwich, you woulf expect some nice chunky fish in there, not slithers. Probably nicer to stay here in the summer when there is less need for hot water or heating.

Absolutely loved our stay. From start to finish it was perfect! The Chris**as decorations were absolutely gorgeous as well. I’ll certainly be back!

we are returning guests and we, again, loved it now. We had the nice surprise to be permitted to use the SPA even after checking out. One heating radiatior did not fully work , so, it was a bit cold in the barthroom, but the bed was comfortable and the room

The service was excellent on check in and staff were friendly. The room was presentable and spacious but a little tired in places. The curtain was missing a few hooks so didn't meet in the middle, one of the bed side lamps didn’t work and the toilet didn’t flush very well and the shower didn’t drain quick enough. The radiator didn’t work in the room but there was a plug in heater available. There were tea and coffee making facilities available in the room but no biscuits. The breakfast was lovely in the morning, plenty of options available and staff were attentive. The spa area was ok for a leisurely swim before home, again a little tired in places, the jacuzzi area needs some attention, missing drainage covers all around it and bits left on the side. This hotel is lovely and relaxing but needs some attention to detail to be outstanding which is a massive shame.