Gran Melia Chengdu

1. Service - was very good all round from housekeeping to F & B , concierge and front desk/ reception. 2.Facilities - the swimming pool and changing rooms were clean and well maintained. Did not use the steam and sauna rooms. 3. The food could have been more tasty and not hot or kept hot. The variety of food for the breakfast buffet was a good spread. The Chinese Restaurant was ok but lacked options for smaller parties/single diner. All day menu at the cafe did not have many dishes offered on the menu such as char koay teow, Thai food etc. 4. The whole hotel may appear to be spread out from the photos but as a resident, I happily found out that all the buildings were all seamlessly connected and within short walking distances from each other.. 5.I found the front office managers namely Nancy, Karry and Vivien to be excellent service providers who went out of their way to assist me in booking tickets, advising on attractions such as the Panda Research Center and booking taxis for me and my wife. They really made my stay in Chengdu very enjoyable!

Never stayed at any Gran Melia hotels before so wanted to give it a shot for its high reputation. One word. Exceptional. The hotel is so beautiful and stunning with smell of osmanthus tree as soon as you walk out. Room is new, clean and full of amenities. With nice balcony area. Bed is the most comfortable bed I’ve ever slept on having stayed at so many 5 star hotels all around the world. Amazing! Service is top tier. The staff is so polite and welcoming to attend to your needs. One of the best service I’ve ever received. On mid autumn festival they gave mooncakes for free too! Food is delicious too. Lots of options with 3 restaurants for you to choose from. On my way to the airport I left a shirt in the closet and they offered to send it back to me for free! Such amazing service I will definitely be coming back here again and again! Thank you gran melia for your amazing hospitality and kind actions!

Lovely hotel, very attentive staff, beautiful location. Perfect for a single like me.

Excellent service from check-in to check-out. Credits to Clouds, who is the manager of the executive suites floor, and Nancy, who oversees the front desk. Location is not in city centre, but precisely what i like about this hotel. Sitting right next to one of the main recreation parks in Chengdu, with access to main highways within minutes of drive. Could be slightly difficult to hail a ride during rush hours, but otherwise all fine. 20mins ish back to Chengdu down town without traffic. Brand new building, and hygiene is well maintained (they even called to ask do i need my room cleaned while i was away as i have turned on the no disturb signal light). A bit of leakage from the the shower with water flowing into the toilet area, but this is a minor issue. Amenities were great, especially the balcony. Customers attracted to the hotel are well behaved and quiet, providing a relaxing ambience to the hotel. One recommendation however, would be great if we can have a proper bar area, ideally next to the nice garden, providing light food, easy drinks such as beers and cocktails. Will definitely return and recommend to friends and family.

很喜歡這家酒店，住了很多次了，舒服，安靜，睡的好，房間很大，該有的都有，商務休閑都合適，能在這個位置開一個酒店，還是很有實力的。 服務很好，前台的帥哥Lucas和Rookie很給力，安排了我最喜歡的帶個花園那種房間，又私密，又安靜，適合帶寵物住，我們家狗子喜歡在花園撒歡，很舒服，成都能帶狗子住的酒店真的太少太少了。 早餐很豐富，景色很好。 這家是我目前在成都一點雷都沒踩到的酒店

設施：酒店有健身房游泳池 衞生：衞生乾淨，不管是房間還是酒店公共場合都很乾凈 環境：挨着錦城湖，園林式裝修，不錯有種隱歸的感覺 服務：門口的禮賓、前台服務很好，特別表揚客户服務小林幫我換了水果送外賣到房間，客户服務小蔣帶我去房間介紹酒店