Hotéis Hot spring em Chengde

Hygiene: The room is very clean, snacks and drinks are free, the small flowers and potted plants are very thoughtful, and there are two air purifiers, which is very satisfactory! Service: The hotel gave fruit plates and chestnuts, and the service was super good! The shuttle bus is really convenient. When I went to watch the sunrise in the morning, someone drove to pick me up, which was super considerate!

Service, service, or service, the overall hardware of the hotel meets the positioning and standards of the hotel, even if it is an inconspicuous sound is JBL, unexpected, but the service, a star is given to the little girl who went out to pick us up, the rest of the service can basically be ignored, er, There is no service left. When we arrived, it was a little more than six o'clock. The front desk was off work. The check-in procedure was to give the room card and enter the room directly. I said that the front desk was off work. Is this in line with the regulations of the hotel and the public security system? I called me before and said that the hot spring was until 6:30. Later, I learned that the front desk was in a hurry to get off work, and I could understand how much the service of calling at noon after the reservation was completed. I didn’t understand how to go to you. Is it for the hot spring? If I go late, there will be no more, right? Later, the little girl who picked us up said that we had extended the hot spring water release time, the management was chaotic, the bad reviews, the restaurant was small and expensive, the things were justified, and the overall experience was not good. Negative Ratings!

Environment: It is convenient to drive, five kilometers off the highway, and the road is flat. The surrounding area is relatively empty. Facilities: The room is large and clean. Air conditioning is comfortable. The hot spring water is superb, the water temperature is moderate and the water volume is large. You can soak in the room or go to the public hot springs and swimming pools. However, the public area is in Building 2, and it takes a while to walk outside. It is not convenient when the weather is cold. Dining: The food is good and cheap, and it is highly recommended to eat noodles! The noodles are thin and soft, and they are better than the chain of northwest restaurants X Bei made! Service: Negative Ratings! In fact, most people are fine. But when we checked in, the front desk did not give us a hot spring coupon and told us to show the room card. But when we arrived at the public hot spring, the service staff asked us for a hot spring coupon and suspected that we didn't buy it at all. Finally, we showed the reservation record of Trip.com before we stopped. Why does the same hotel not have a unified statement, and it is necessary to force tourists to prove their innocence? The hardware conditions are such a good hotel, but the service awareness is terrible, which is really regrettable.