Bliss Apartments

Seeing some of the negative reviews I was not overly confident of the apartment. However the pre communication was excellent with all details of how to get into the property really clear. We booked a secure car place at 7.50 a night and the space is directly under the apartments. The apartment had 2 double beds and 2 bathrooms. It was clean with fresh bedding and towels and smelt really fresh. The kitchen had everything you needed plus some teas and coffees (we had brought our own). Had a decent nights sleep too. For the space and location it was a great deal. However the second bedroom had little space and the bed was up against the wall. There were a few maintenance issues (light in the hallway didn’t work, some of the fittings were lose). Being on the third floor also made it very noisy (bring ear plugs). Fix these and it would be fine. Oh and the WIFI worked fine for us.

The hallways were very tatty with holes in the wall. The apartment beds were like boards as the mattresses were very thin so not a good sleep at all. The upstairs toilet didn't flush. My 12-year-old son found a comb and more alarmingly an empty nos drug canister down the sofa when he was looking for his headphones. We called the company immediately and the man on the phone was horrified and said he would move us however we had unpacked, cooked dinner and had all our items everywhere so at 8pm at night we didn't think this would make for a good experience. The gentlemen on the phone said to take a picture, sent it in and someone would call us back on Tuesday. I had to call both Tuesday and Wednesday to be told they were waiting for the MD to come into the office to address the situation. Thursday evening, we received an email from this company....I would avoid these apartments and we certainly will not be staying here again. "Further to your message and subsequent telephone calls we are very sorry your son found these items down the sofa. As you can appreciate the weekends are extremely busy with our housekeepers cleaning between 30 and 40 apartments on a Saturday and again on a Sunday. This is by no means an excuse but can help explain that small issues like this can be missed when cleaning whole apartments rather than just a hotel room. I have spoken with all staff concerned to be extra vigilant and have also been informed that you were offered a move to another apartment which was declined. We really do apologise for this and hope it did not impact your stay too much. Kindest regards"

What can I say - so we forgot to hand the key in totally our fault. I sent the key back after several telephone calls. Every telephone call they told me something different the locks had been changed no they hadn’t yes they had. They still haven’t received the key however I have sent it. I was told they keep my bank details for a month no where in their terms and conditions does it star this. Spoke to the manger who informed me the lock was actually on changed the day before so Monday 7th. He said so are you paying I said no I’m not I’ve sent the key back in which he replied your not welcome in Cheltenham and out the phone down. Today I received a letter from hm courts and tribunals service demanding only for the key. Stay well away from this place even tho location is great a simple human mistake

This apartment within a few minutes from the town centre, with secure parking if booked. This spacious split level apartment has two bedrooms and two bathrooms the decor is modern but could do with some redecoration in places. Both mattresses need replacing as they are both dished from use, you either sleep in the hole or spend the night rolling into it. The blackout blinds are very effective allowing you to sleep in. The kitchen area has everything you'll need for a short stay. The sofas are a little low and soft and can be a struggle to get out of. All the good points have been wiped out in my opinion by the very poor broadband speed of 10mbs which means you are unable to stream live TV and the upload is less than 0.5mbs so will be a pain for anyone trying to work whilst here. This was important for me as I wanted to watch the football. I suggest they invest in a better broadband package and get new mattresses.

completely spoilt the trip having been told tv has hdmi ports could not connect the very primitive bt wifi to bt tv . spoilt our stay wish we had gone elsewhere. really crap for C21 want a refund very poor. corridor to room stank of ****.