Usuário convidado
17 de abril de 2024
I booked 6 nights at this hotel as I have stayed here previously without any major issues, although they have now started charging £5 a night for parking which is unreasonable. I was planning to book a further 6 nights at the Boreham hotel, but within a couple of days they had hiked their prices, so I booked a further 6 nights at this hotel. When I arrived the gentleman at Reception said I could have a different room for second 6 nights if I wanted, and we agreed we'll sort it out on the Saturday as it was nearly 9pm. On the Saturday I went to reception and was told I was staying in the same room. I asked if the room could be serviced, with new towels and bedding. He said that was fine, I would need to be out of the room for around 20 minutes to allow housekeeping to clean the room. I told him I was going out Sunday morning and would let reception know. I went out around 10am and returned around 2pm. The rubbish had been taken away, two clean bath towels and one dirty hand towel had been left, and that was it. Barely a 2 minute job. I contacted PremierInn and received an automated email saying they would reply within 25-30 days. Simply not acceptable. I then went for a long walk, and when I returned, there were 2 members of housekeeping outside my room. They asked if this was my room, and I advised that I have had 3 conversations about servicing my room, but it wasn't done. One of them said they've been busy, and reception never told them to change the bedding. The other said the room was down as a departure, which means to clean it thoroughly for new guest arriving. Did they clean my room? No. Clean bedding during 12 night stay? No. Did I leave the room in the way I heard them say other guests left it, trashed? No. Do I have photos of the bedding that supposedly represents a departure for a new arrival? Yes. Do I have photos of how clean I left the room after 12 nights? Yes. Would I stay at this hotel again? No. Would I recommend it to others? Definitely not. Have I had a reply to my complaint? No. Please don't stay here, you will be so disappointed.
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