Hotel Roc et Neige

The Hotel was our base for an escorted tour on the Golden pass train. What a wonderful location, our room was extremely spacious and wonderful views of the surrounding area. Exceptional restaurant staff very hard working,if there was a down side I'm afraid there wasn't a lot of choice in our evening meals.Our room was serviced every day and was spotless. Remember in Switzerland it's a different plug adapter not the usual European, we purchased ours before we went and took our travel kettle. These were available to loan from restaurant with a deposit which is returned at the end of the holiday. We went to many different experiences, Gueyer cheese factory, chocolate factory ,Interlaken, Bern,Montreux to name a few but our highlights were Glassier 3000 spectacular views especially over the bridge with excellent café. But the top of the list was The Golden pass train, wow from Chateau-D'oex to Interlaken one day then Chateau-D'oex to Montreux, the last journey the carriage was classed as Belle Epoqe.Another couple of tips in resort there is a local supermarket in town but don't forget you're in Switzerland so it's a 10 minute walk uphill depending on how you walk. Also the film star David Niven had a home there and is buried in the local Cemetery. Chateau-D'oex is renowned for hot air ballooning and the orbiter is in the town. All in all a spectacular Golden holiday

We were on a coach tour with Newmarket and this is the worst hotel we've ever stayed in. Basic rooms, no lift to upper floors, had to take our own luggage up 5 flights of stairs, and bring them down again on departure. No fridge in rooms, bed linen and towels were worn and cheap, pillow was flat and lumpy with no support. Food was awful, set menu each night with only a vegetarian option. Obviously chef was on a very tight budget. Breakfast was basic. The hotel had no amenities and nearest village was 20 minutes uphill walk away. The hotel had large garden but only about 10 chairs for more than 40 guests, same with the terrace outside dining room, not nearly enough seating and overlooking a car park.

The Roc et Neige hotel is located in the wonderfully picturesque Chateaux D'Oex village surrounded by high mountains and lush green hillside. I stayed at the hotel for a week as part of a group tour with Newmarket Holidays and the hotel was used as a base for daily trips to the surrounding areas of Montreux, Interlaken, Fribourg, Gstaad and Gruyere. The hotel has an idyllic location with breathtaking views all around. The hotel rooms are cosy, functional and clean with maid service each day. High speed internet and good wifi coverage ensures that you can keep in contact and use higher bandwidth services such as Netflix and Youtube. Remember that the Swiss electrical system uses the 3 Swiss pin socket rather than the euro adaptor but local adaptors can be hired from the hotel if you forget them. The hotel staff were very helpful and polite which made the stay enjoyable. Our package tour included breakfast and evening meals on five out of our seven night stay, enabling us to try out the local restaurants in the village on the nights when the hotel restaurant was closed (Tues & Thurs). Evening meals were set menu and superb and the chef does an excellent job to create well presented and tasty three course meals. Breakfast is continental style with fresh breads, rolls, croissants, eggs, yoghurt, cereals meat, juices and a range of teas and coffees. The hotel also catered for one person in our party who was on a GF menu. The hotel is located approx 10 mins walk from the village high street where there are a range of local shops, cafes, a few restaurants, tourist information and a local train station. I thoroughly enjoyed my stay at Roc et Neige and the beautiful village of Chateaux D'Oex.

We through enjoyed our 3 nights here on a Newmarket Holidays Xmas market deal. The beds were very comfortable & all the staff, including at reception & the chef, were friendly & helpful. There was no choice regarding the food, but we enjoyed the wholesome Swiss cooking. Some has criticised this hotel, but we loved the chalet feel, which in context was so appropriate in the snow.

This is probably the lowest standard hotel I've stayed in for a long while. The room was small, drab and old-fashioned (not in a quaint way) and the bed was extremely uncomfortable! It was also extremely hot in the room! I slept terribly during my stay here. I went with New Market holidays and we were offered evening meals at the hotel as part of the cost. The food wasn't great and was of low quality. It wasn't very appetizing and I didn't eat very much, preferring to have snacks in my room after. There also wasn't very much staff on duty especially for such a large group! The only thing that was good about the hotel were the breathtaking views and surroundings.

This is a tricky review to write as if you walk into it with your eyes wide open knowing what you will get then it provides it. If however, you are expecting a normal hotel then you will be sadly disappointed as it is more of a hostel. Based on the reviews we had already adjusted our expectations and even then there were a few things that caught us out. The rooms are basic but clean and quite spacious. I have read that people complain about the lack of a kettle but it is simple enough to get one from reception, you just have to ask and pay a deposit. The same goes for a transformer if you need one. Note there are no lifts so you do need to be able to climb stairs but I did see a stair lift going one flight. The room numbering is a mystery to me (along with many others) so don't be surprised to see people wandering around muttering their room number and looking confused. They don't supply tea bags etc in the room so if you want them you have to provide your own. Do not try to take them from breakfast as this is 'frowned upon' by the management who want to charge you for them from behind the bar. We take our own coffee so was of no consequence to us but there were a couple of heated discussions. Breakfast is a simple buffet affair with cereal and bread along with a small selection of cheese and meats. There was also an egg broiler which is worth watching if for no other reason than to see the confusion on people's faces as they try to work out how to use it. Lunch is not an option The food choice for dinner is non-existent as the chef caters to everyone at the same time with the same set courses. There are restaurants in the village which aren't that far away but it is a steep uphill walk. Bear in mind that Switzerland is expensive so you will not get a cheap meal. The hotel kitchen closes on Monday & Tuesday meaning you will have to eat out, but on Monday bear in mind that most restaurants in the village close as well. There is a co-op (not UK but just the same name) that is within walking distance and in line of sight to the right as you leave the hotel. It's of a reasonable size so you can stock up on provisions. Note it closes at 7 so if you are going to have a 'picnic' get in early. The bar is run by reception so when they go home the bar closes. The timing is a fluid affair as it depends on individual members of staff. At £8 a pint it's not cheap and your choice of beer is lager (one tap does all). Interestingly the wines are all locally produced and the hotel does strive to support local businesses. In conclusion, if you want a simple base to explore Switzerland from and are prepared to accept 'hostel' rather than 'hotel' standards it is fine. As for cost, I have no idea but as mentioned Switzerland is an expensive place and the beer prices were about the same all over.