Quorn Country Hotel Leicester

Terrible stay! This hotel was really not up to scratch. I checked in quite late and ended up having a lukewarm shower at best so decided to run the bath to warm up (the shower was already starting to fill up the bath as it didn’t drain quickly enough with the power of the shower). The water started coming out of the bath tap an odd yellow colour then turned a gross orange!! I left it in the bath so the hotel staff would see it the next day but as it was so late and I’d already had my shower I just went to sleep. A loud obnoxious guest was on the phone very loud at 4.30am which was not ideal (I know that’s not the hotels fault!), but very much disturbed me. Breakfast was a sad looking cold buffet and separate table for toast and coffee. All cooked breakfast was the same, no choices, but it made sense when it came out. Bacon cooked on a radiator, half a field mushroom, no hash browns on a child’s size plate. I dread to think if they even had a veggie or vegan option! I’m not sure what they supposedly charge for breakfast as it was part of room rate, but whatever it is you don’t get value for money. I then used a public toilet in reception. There was 3 cubicles, 1 was out of order, one had the seat almost falling off and the third was blocked and also had no lock on door. I complained as I checked out and there was someone else also complaining and requesting a refund at reception, the poor staff seem very undertrained, overworked and under appreciated. I will be complaining directly to the hotel manager too. It’s no wonder people stick to places like Premier Inn’s because you can pretty much guarantee the quality every time you stay! Very disappointed and should’ve just stayed at home!

Lack of care and concern - no tomatoes or mushrooms with the cooked breakfast! Plug missing on our basin so we had to move rooms for the second night as the first room had not been cleaned on our return. Entrance doors left open all night unattended which we felt uneasy about.  However a lovely building.