Scott
23 de outubro de 2023
When check in is at 4pm, and you show up at 4:45 to check in & you get told that it’s going to be at least another HOUR before your room is ready is beyond unacceptable. When you’re paying $600 a night for a room, you’d think it would be ready at the listed check in time. We weren’t offered any sort of apology or anything.
Next day, went to the bar/dining area for dinner. Food took over an hour and a half to show up, and when it did it was wrong, over cooked, and inedible. It wasn’t our servers fault, but again no manager ever came to talk to us or any table in the dining area, anything. We have stayed here before and it was fine, but this visit has changed our opinion of the Westin brand hotels.
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