Hotéis perto de Luna Park, Cesenatico

We had just stayed at the hotel's 4☆ sister hotel Miramonti in Bango Di Romango and were so impressed with the service and food. It was an accident to book Grand Hotel Da Vinci. We were hoping for great things and the hotel lobby and enterence were lovely. We arrived at the impressive gates to the hotel to be told we had to go down a side street to what looked like a piece of waste land. OK, not a big issue. You then have to walk round the back of the hotel, where the staff were all smoking and shouting, where the workmen and bins were. And walk round a tented part of the hotel held together with wood. Not a great first impression. The reception staff were friendly but more proficient than affording personal service, so different to the Miramonti. We were told the restaurant was open for dinner from 19:30-21:00. Later we went back to the reception to book a table for dinner to be told, the restaurant was closed for a private party and we could eat in the room or lobby bar. The lobby bar had no character and literally is just part of the lobby. What 5 ☆ doesn't have another restaurant or the facility to put another room together for guests to dine in?? We were not amused. The room was spacious but a bit well!! Italian OTT. The view was over a roof top. There was 1 welcome cake for two people. No complimentary water nor tea or coffee facilities. Again not really 5 ☆ The terrace and outside pool was wonderful. Really gorgeous and well set out. Must be wonderful in summer. After the wonderful spa at the Miramonti and the thermal spa, we were so looking forward to the pool and spa as it looked stunning in the picture, from a distance it looked nice but it really need attention. Total lack of maintenance and care. See photos. At breakfast, it was 'adequate ', but as there were only a few guests there, it was a good opportunity for the staff service to shine, but we had to ask twice for a person to cook the omelettes, when the waiting staff entered the kitchen their was loud shouting, laughing etc as if there were no guests present. Very bad impression. What makes a hotel 5☆ is not the size of rooms, not the building or stunning external pool it is; the total attention to detail and to the customer experience and this hotel doesn't have that. It has the appearance of a 5☆ but for Northern Europeans, used to attentive and responsive service and an attention to detail, it is more a 3.5☆.

Sorry, but apart from cleaning in the rooms and location, for me and my family is a hotel to forget. We have enjoyed full pension for a convention with the company my husband is dependent on. Presumption I went to the wheelchair, unfortunately, when before the holiday I fell and broke my knee. Aware days before they gave us the room at the third floor and the bottom of the corridor. Live who has trouble walking!!! The lift is not normal, so my husband had to close the wheelchair every time to get in there, and I had to be in a corner with a single leg with stamps up to the third floor and vice versa. In the dining room I eaten away from the table because there was no place for the wheelchair ... Another disaster but I fit. Another disaster the restaurant, crude food and sometimes flavorless, often missing fruit. Sweet only the evening, always the same and sometimes even not freeze in time to eat; at the table every time we had to ask for the right dishes for food, cooking and cheese. Organization in the horrible room, you arrived first and you were served last ..... We don't talk about the menu that made you fill in the morning itself and often did not correspond to what you had communicated because in the supplier you had not delivered in time!!!! I am not telling any other episodes as an ascensor one day that is not working and has been closed more than half an hour in a cargo, and I am not sure that it was easy for me, and then in these conditions, even worse. To be a three-star hotel .... I would say one is more than enough. Surely to forget in all senses.

I have been in this hotel these days and I have been very good from the reception to the reception We have chosen the half-pension service with the beach service with the service in the beach service excellent, Very friendly staff and excellent restaurant Fantastic swimming pool of the hotel, ideal for swimming fans and not excellent restaurant service I dedicate a particular mention to all the staff in the room, with and professional I also appreciated the working climate and mutual respect Recapitaling the advice for: be a hotel front sea beautiful pool restaurant bathing facility new and beautiful walk along sea under the hotels I would also like to stress that the sea is very clean so we support our beautiful and comfortable Emilia Romagna