Majorca Self-Catering Apartments

I am utterly disappointed with the current state of maintenance and housekeeping. My recent stay has been a stark contrast to my previous experience in 2017, when the apartment upkeep and maintenance were fine, and the housekeeping service was decent. This time I was dismayed to find that the apartment had significantly deteriorated. The furniture and fixtures were poorly maintained, with broken drawers and fixtures contributing to a sense of neglect. The lighting within the apartment was inadequate, creating an uncomfortable and unwelcoming atmosphere. Furthermore, the interior design and placement of mirrors were poorly executed, adding to the overall dissatisfaction with the living space. The housekeeping service, in particular, was a source of immense frustration. Despite repeated requests, the apartment remained in an unsatisfactory state. The lack of attention to detail and thoroughness was evident in every aspect of the housekeeping. The presence of leftover food in the freezer (when I checked-in) and the inability of the freezer door to close properly were just the beginning. The basic tasks such as clearing the bin and vacuuming were neglected, and the overall cleanliness of the apartment was substandard. Replaced towels were dirty and bedsheets were not replaced when requested. Each day, returning to the apartment was a disheartening experience. The accumulation of dustballs, the presence of hair on the bathroom floor, and the unclean WC further highlighted the inadequate housekeeping standards. The overall ambiance of the apartment was marred by these issues, making it a truly horrid experience to come back to an icky apartment every day. As a repeat customer to this serviced apartment complex, I had expected the same level of cleanliness that I previously experienced. Regrettably, the current state falls far below the standards that your establishment is known for. I will seriously consider other serviced apartments in the area when I return in SA in a few years time.

A wonderful stay. Conveniently situated. Safe environment and friendly, helpful staff. We will definitely stay there again!

My stay at Bon Hotels far surpassed my expectations! My initial reservation was last minute yet I was greeted with a friendly smile despite a very late check in. Michael took the time to show me around, made sure I was comfortable and at ease and was just a lovely, friendly, professional person. The unit was incredibly spacious, spotlessly clean and one could not ask for a better location - Down in the lift and you end up a few steps away from Canal Walk Shopping Centre!!! My one night stay ended up in a one month stay. Deon, Michael and Pamela were readily available and truly made me feel special and I can honestly say I have never felt safer. I can truly say that each and every member of staff from the security guards at the gates to management, provided an exceptional service and I can recommend this establishment with confidence *****

10 out of 10 for staff service. Thank you Pamela en Innocent for top service. Unit are perfectly located at Canal Walk Century City. Gated security. Close to the exit to N1.

We had an amazing stay at Majorca Apartments by Bon Hotels. The apartment was clean and the service was excellent. The staff were very helpful. The apartment is fully equipped with everything you need and the views are breath-taking! The rooms are neat and the beds are comfortable. The location is perfect literally a stone throw from canal walk mall. The entire place is absolutely beautiful and well maintained. If peace and tranquility is what you're looking for, Majorca is the place to be

It was such a great experience to stay there. the location was great with good security. Highly recommended.

It has been a wonderful stay for me and my husband at Majorca. The room very spacious and clean. Nice surrondings with direct access to Canal Walk Mall. The staffs very friendly and helpful. A special thanks to Michael who helped us a lot.

Lindsay (&team)🙏🙏❤️ 💙 were just the most amazing hosts. They are congenial, friendly and super responsive and efficient.You could ask for better hosts and just super custodians of a gorgeous (15/10🥰🇿🇦) Property. We will be back for sure. We will shout the magic of a sublime,charming getaway from the rooftops.Strategically located in Cape Town. MAJORCA IS TRULY A GEM in the BON HOTELS FAMILY OF MAGIC ACCOMMODATIONS. Thinking Westerner Cape, CAPE TOWN and surrounds? Pack your bags,think no more,say no more. Book Bon Hotels Majorca and sister Properties. Ron and Matilda💙😍😍 Canada/USA/South Africa/Portugal and Spain

I dont even know where to start regarding how awesome our stay and interaction with the staff was. Friendly and helpfull staff, have to mention Babsie and Pamela who went out of their way to assist us even with last minute changes to our accommodation. The place itself was clean and tidy and had everything we needed to enjoy our holliday. The mall is very close and kids can enjoy not only Majorca as a facility but facilities at the mall as well. What more can i say, we just love the place and will definitely be regulars