Pan Pacific Jakarta

Great location, clean room, breakfast many choice, customer service is very friendly

Had a great stay over at this new hotel Pan Pacific. Was greeted by the concierge warmly and the staff are all helpful. The room was clean and comfortable! Equipments at the gym is good too!

Friendly staff, great view , nice food and view is amazing

Very great experience! Just a little feedback for improvement: the breakfast service can be improved by having more waiters, and the speed of serving the à la carte menu can be enhanced. Overall 9 / 10.

Location was not very good as newly under renovation. But overall trip was fine but rooms had issue with aircon and heater. Good view however and overall still quite plesant. Breakfast was not too bad.

Give them a few weeks to settle down before going. They're not ready yet. This is my first time trying Pan Pacific, and it was a terrible experience. I have always been a fan of Pan Pacific and Parkroyal hotels. In fact, a few days ago, I was at Parkroyal Kuala Lumpur, and the experience was awesome. But at this Pan Pacific, the service was terribly slow. I asked a simple question about their food, but they only returned my call after two hours! Luckily, Plaza Indonesia is nearby, so I could book some food. The food at the club is for those who are tired of 'Indonesia.' It's too westernized. There should be more options. As for the room, I am deeply disappointed as their TV couldn't connect with my phone, so there wasn't much entertainment. I called twice to ask, but they were unsure about it and didn't bother to come to the room to check. I went down to the counter and told them I was going out and wanted the TV fixed when I returned. Unfortunately, it was still the same. I ended up watching from my iPad. Even the radio/speaker wasn't working. Additionally, I was promised a free gift but couldn't figure out what it was. Then again, they just opened, so I can't blame them entirely. I just think they're not ready yet for customers. To be fair, some areas they did well: - The shower experience was really good. - I requested a birthday setup, and they were able to cater with banners and a cake, nicely presented. - Club facilities such as gym, swimming and steam room were great as well I wanted to return to Pan Pacific tomorrow but had to cancel the plan. I hope Parkroyal Service Suites will be better tomorrow.