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5 star

Marco Polo Plaza Cebu
4.5/575 avaliações

Marco Polo Plaza Cebu

Cebu Downtown Cebu|3.17km from city center
This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

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Business travel

Main Hotel & Suites
4.2/543 avaliações

Main Hotel & Suites

Cebu Downtown Cebu|3.61km from city center
I had a wonderful Christmas Hotel 2022 Staycation experience courtesy of the Main Hotel and Suites located in Barangay Banilad in the City of Cebu. This is my 21st Hotel-Resort-Farm-Campground Staycation in total here in Cebu since Christmas 2020. I instantly noticed most of their guests are foreign tourists. I easily feel the warmth the moment they welcomed me and I could feel at home away from home with their kind and accommodating staff like the  Housekeeping personnel, Irene Tolentino who carry my traveling bag to my standard queen room while having my vlogging, and Stanlee Montecalvo for the maintenance for something that needs to be fixed with Security Guard Jonathan Mendoza who act as my cameraman and delivered all my needs in the room. All these things are made possible by Front Office Associate Joyce Villanueva from the booking reservations up until our constant communication as she instantly answered all my queries and requests weeks before my stay. I got the biggest surprise when I was given that amazing Christmas gift hotel room upgrade on that Christmas morning when Front Office Associate Sheila Matuguina handed me the key for the Main Suite Room with a king-size bed, a sofa, a spacious shower & toilet, a personal refrigerator, a kettle, safety deposit box and has a small balcony overlooking the city view. I could still remember this beautiful serene Christmas night when I powered off all the lights while I was seating on top of my big king-size mattress with large soft pillows at my back and on my head while leaning on the wall. I was deeply mesmerized by the beauty of the city by night from the main suite room window. I couldn't imagine that I can have this kind of wonderful celebration on Christmas night blessed with good weather and a good climate. Two years ago, we were in quarantine and social distancing with strict protocol to follow brought by the Covid-19 pandemic, and a year ago, we are to deal with the devastating aftermath of super typhoon Odette without power, no water supply, limited supply of food, most houses were destroyed and several families were homeless. No wonder they have been awarded Tripadvisor's Travelers' Choice Award winning for consecutive years for the kind of service they have given me. With this track record, now I know the reason why travelers both local and foreign nationals choose to stay here because I, myself personally experience it.

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Breakfast

MAD Monkey Cebu City
4.3/557 avaliações

MAD Monkey Cebu City

Cebu Downtown Cebu|2.13km from city center
Me and my friend stayed at mad monkey for 5 days which was far too long but we didn’t know when we booked that there wasn’t much to do. When we arrived we didn’t get the most friendly welcome from reception we didn’t get told about any events going on in the hostel or any trips that the hostel were offering We found the room was quite dirty and very loud on the road side. The air con made the loudest noises and half the time it was hot. The room smelt very mouldy and damp. The floors looked like they haven’t been cleaned for months especially looking under the beds. The walls were cracked and the paints hanging of the walls. No one cleaned the room in 5 days but we did get toilet roll delivery’s. We found it quite hard to chill near the pool as there wasn’t any comfy chairs and it was a greenhouse in there and soo hot we couldn’t sit there for long. It’s all enclosed and we was told on a very occasions that they couldn’t turn on the aircon. We was pretty disappointed with the food prices(the food was nice) although the pizza doughs were a bit undercooked they were so expensive to say it’s a hostel with backpackers on a budget staying there. For 2 meals it cost us £15. And we spent £3 getting a can of red bull which would cost less in England. We wanted to join in on the beer pong one night and we was told we wasn’t aloud to play if we didn’t buy a bucket of beer which was a big of a money making scheme really so we didn’t end up playing and we didn’t want to drink that night to save on money. Everyone should be able to play as some people don’t drink alcohol. We enjoyed to music quiz we found that was a good laugh. The music was very good in the bar and the dj was great. We also found out you couldn’t buy bottled water which was disappointing so we went to the shop to get bottles. They only have one water dispenser in the full building which is very inconvenient and should have one on every floor. we thought the monkey punch was great and did get you drunk with the free shots. Our only recommendation is that you do this promotion later as 7-8 is still quite early if you don’t go out till 12. Overall wasn’t the best and wouldn’t recommend for backpackers on a budget.

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Family friendly

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Explore avaliações de hóspedes de hotéis em Cebu

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Dragon Home Inn
3.8/520 avaliações
Cebu Downtown
The room was clean. It's our hotel to go whenever we go to Cebu City. Very close to the road and very accessible. There's also a convenience store outside. Good place to stay for its price.
RedDoorz Near Talisay District Hospital
3.8/53 avaliações
It was alright everything is average. Good value for money. The room was really spacious though. You won't regret it. But you won't be surprised too
Cebu Parklane International Hotel
4.3/5169 avaliações
Cebu Downtown
Good location near Ayala Center mall, although walking there is a bit hazardous. The outdoor common areas with the restaurant and pool are good. The gym is exceptionally well equipped for a hotel, although average cleanliness. The security policies are a little weird, not letting people leave without clearance at certain times (while letting people into the aforementioned common areas freely).
Ogtong Cave Resort
3.1/59 avaliações
Bantayan
Beautiful resort with friendly staff. They have preserved the beauty of the beach while incorporating a garden setting throughput the grounds.
Travelbee Business Inn
3.8/522 avaliações
Cebu Downtown
I ended up staying 2 nights at this great hotel. I really reccomend it. Great sized room, fast wifi, good free breakfast, really friendly staff and location great with a cheap restaurant with lovely Filipino home cooked food next door. Just a short 5 minute walk up to Mango Square and the area seems safe enough. I'll go back when in Cebu City for sure!
Leuchtturm Resort
4.6/58 avaliações
We are relaxing in The Philippines before beginning a service trip to help repair a typhoon damaged school near Toledo. Our five days spent at Leuchtterm Resort were very enjoyable. We sat facing the ocean on loungers by the beautiful pool, enjoyed the sound of the waves on the beach, the lights in the trees at night, interesting food and comfortable beds. The staff are absolutely delightful, and we enjoyed getting to know Otmar, the owner, and his family. We enjoyed games of pool before dinner several nights, which were an unexpected delight.

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Informações sobre viagens locais

Maior preçoR$ 1.743
Menor preçoR$ 54
Quantidade de avaliações15,037
Quantidade de hotéis5,459
Preço médio (dias úteis)R$ 315
Preço médio (fins de semana)R$ 320