Caye Caulker Plaza Hotel

STAY AWAY!!! Terrible experience, despite confirmation on booking they require an additional form filled (which you need a printer for, but, logically, while traveling, not have access to any). Their 24h reception policy is misleading as they allow checkin only from 15h-17:30h. Zero customer service upon contact. They simply don't reply. All in all: this ruined my stay! When booking the expectation is to be able to stay, not be stranded on the street.

The management did not want to take accountability for poor water pressure levels...i.e....SHOWER and SINK......

A good location. Unfortunately, no TV in the rooms. One coffee pot available in lobby each morning, but no coffee once this single pot was empty. Warm/hot water intermittent in shower, cold 9 times out of 10. A shame.

Booked the Plaza Hotel as a budget option for our family trip (2 adults, 1 child). The room & common areas were clean and welcoming. AC worked great. Loved having thr balcony! No TV in rooms, but WiFi was good! Staff were all so friendly & helpful. Also great having coffee available in the mornings! The location is away from the main ***** so a bit quieter, but still walkable to lots of great restaurants, shops & the water!

Lovely clean hotel away from the hustle of the cafes and tourists. No elevator so if you’re on level 3 you’ll need to drag your suitcase up the stairs. Rooms are beautifully clean and I had a large king bed to myself. The towels were sweetly made into swans. Always like that personal touch. Bathroom is generous in size and the usual complementary toiletries. Air conditioner and fan work well and not noisy like some can be. There is a small fridge and safe in the room. Loved opening the door to my room to have the air conditioner and fan on which was appreciated due to the humidity. The fridge was also turned on so I could out my water bottles in there straight away. Wifi is as strong even though my room was the furthest from the modem. In the foyer, there is a filtered water jug for those wanting to top up their bottles. Plus tea and coffee making facilities and a microwave. A nice touch and not one I’ve seen so far on this trip. Only downside it so to reach the overhead lamps it’s a big stretch. Location is almost halfway between each side of the island. If you stand in the street out the front of the hotel you can almost see the beach at either end. 5 minute walk to ‘main *****’ of restaurants and bars. Finally, the staff were exceptionally helpful and friendly. Thank you.

The Worst Staff ever. I would Never recommend this hotel to anyone I know.

Lovely staff and brilliant location !

To the Management of Plaza Hotel if you had any decency and integrity you would have solve the problem from the beginning but I see from your response and false narrative that you are playing the victims. First of all, I have a right to choose what time I want to leave the hotel before check out time. I was annoyed by your service and couldn't wait to see another day and go back home. That's how awful your service was. Fraudulent credit card???? Who are you referring to??? This is not how you treat your guess. I'm not going to entertain you. Your staff clearly needs a PR training. Not going back and forth with you. I can see from your response to the review how malicious you were to our stay there. I wouldn't recommend this hotel to any one.