Le Coccole

I checked in then checked out almost immediately. I booked alternative accommodation, with ***********, and walked out. 1. There was only one locker left in the overcrowded room and it was broken. I had no where safe to leave my valuables. The receptionist said she could try a locker in another room. But how safe is that not to be within a looking distance of where things are kept. They should do more maintenance and be aware of these things. From my bed I couldn't see the locker anyway. 2. They had numerous days to tell me where to go. I had been held up and was chatting back and forth all day. I went to where I booked and they have no reservation of me, even though I showed them the booking. They sent me to another venue. 3. They did send the address online of where to go but only after I left on the address I booked and went to. It was far too late to send the address, after I went to their other venue. 4. So I'm walking around late at night, alone. An obvious tourist with a suitcase and looking at my mobile using Google maps trying to find my way around in dark alleys in a city I don't know. I was scared for my safety. Alone in a very rough looking part of the city. And almost falling a couple of times trying to navigate in the dark, a suitcase over cobbles. 5. If they wanted me to go to a particular address, don't leave it till the last minute and make the information more clearer. Why have two different places in the first place anyway, and only one address on *********** 6. There was nothing online about a dorm having as many as 12 beds. I was furthest away from the door and ventilation and it was baking hot. I could hardly breath and choking with sweat. 7. Other guests insisted on switching off the lights, despite myself just arriving and I'm banging into things left all over the floor,other people's rucksacks, going backwards and forwards to the bed. After I left, I seen they were trying to resell the accommodation I booked and paid for.

We spent one night in the hostel with group of Erasmus students. Surrounding of the hostel is extremely dirty and I’m quite sure you won’t like building of the hostel when looking from outside. As soon as you get inside which is straight forward you’ll change your mind by 180 degrees. Staff is very nice and helpful. Check-in process straight forward and quick. Rooms clean and well equipped. In summary, I’d recommend the hostel but please don’t be surprised by its position within the city.

un pessimo beb!! l'aria condizionata nn funzionava le maniglie che erano rotte e un beb senza frigo!! da non tornarci più lo sconsiglio a ttt! prendi accordi x 3 notti ti chiamano alla seconda giornata e pensano che te ne sei andato lasciando le cose nel beb!

All arrivo camera sporca, polvere ovunque. L addetto alla reception ha detto che eravamo noi ad esagerare e la camera era pulita, pagamento esclusivamente in contanti a meno che non si ha la voglia di lasciare tutti i dati della mastercard al cellulare della reception in quanto non hanno il pos. Colazione assente. Esperienza negativa

SIAMO SCAPPATI DI NOTTE. La struttura si trova in un quartiere molto malfamato e conosciuto purtroppo per la criminalità di Catania, spazzatura ai lati delle strade, individui che defecano su marciapiedi (proprio di lato alla struttura) e ovviamente il ronzio per tutta la notte di motorini. Ce ne siamo andati per il timore che potessero rubare l'auto (cosa molto probabile visto che Fiat panda, Fiat 500 e smart a Catania scompaiono come se fosse normale). Il personale all'inizio molto scortese, incolpandomi del ritardo, anche se la compagnia aerea ha posticipato il volo quindi non potevo farci assolutamente nulla (nonostante la mia comunicazione fatta diverse ore prima del possibile ritardo)... Dopo mezzanotte la penale è +€10, dopo l'una di notte altri €10...