Usuário convidado
20 de fevereiro de 2023
Booked for 3 nights. Had to leave after 2 nights. Room was damp, no heat, mould on walls, no working lock on outside of bedroom door. Bar/lounge not opened for guest use. No heat in communal areas or lightning. Unsafe for young family to stay to go near. Had to ask owner for Heat to be put on in our damp room on two nights in a row. We where the only guests in accommodation. Bar lounge was not functioning and had no lightning or heat in any area. Breakfast was awful, tasteless hot food, kids cereal was 6 months out of date. One elderly man running the whole place on his own with no support staff. Place is a health hazard and not somewhere where people can relax and enjoy there stay. Place smells of dampness from lack if heating in guest house. Place feels like it has been abandoned many years ago. Cigarette smoke smell throughout corridors and rooms. Owner didn't have bar opened on nights of our stay, let alone put heat or lights on for kids to enjoy the area when he decided fit to open it. Tables and chairs where stacked up, cover was on pool table, no music or TV on for kids. We where confined to our cold damp room. Bed linen had Stains, and where cold and damp on arrival. Damp patches on walls and Duct tape on floor holding carpet down. Our balcony was flooded with water and unsafe to use, it also had no lighting at night time. Gates of accommodation where closed over at night and we had to open them ourselves to exit property on both mornings. We decided on Friday evening when we came back from our day out to a cold room, that we could not stay another night in this dungeon of a place, we kindly asked owner to refund our final night stay on the Saturday morning. He blatantly refused to issue us a refund for cancellation of our final night. We told him our problems and he started stated he had "done everything" so we decided to leave that morning. We booked through *********** and asked them to refund us, but obviously the owner refused to acknowledge our request about the awful conditions we had to endure during our stay here. Would definitely not recommend this place to anyone.
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