Judy
14 de janeiro de 2024
Check in was NOT a nice experience. The front desk woman who was there at 2:35 pm on Friday Jan. 12, 2024 was terribly snotty and rude to us! We have been to this hotel several times and it always seems to be the same woman who is rude to us. WHY?
Let me tell you what we did...we came into the front desk and gave our name to check in and she raised her voice at us and told us that check in is not until 3pm (a mere 25 minutes away from the time we walked in there) and she was (with a raised voice) telling us there are absolutely NO rooms ready for check in.
I turned to my husband who had the same look on his face as I did, both in shock that she was yelling at us for coming in there 25 minutes early and said to him, "well it's only 25 minutes, we can just hang out here". Well she got pissed off and yelled at me saying I didn't need to come to check in so early...and both my husband and I had to calm her down and tell her we were not even talking to her....we were speaking to each other. If I hadn't already paid for the room in advance I would NOT have stayed. The front desk is the first impression of any place...having a rude and lazy person in that position is not good. We left the office for the 25 minutes, the woman was now off...we found out she just doesn't like to check people in so she makes people wait to check in till the shift changes...so wrong, so rude, I will NEVER go to this hotel again! I hope someone that cares reads this
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