Múcura Hotel & Spa

O check-in demorou muito para esperar. No banheiro não há água quente. O sabonete corporal estava fora de serviço. A cama era confortável, mas o lençol não ficava

Estadia conveniente muito perto do aeroporto. Diz lavanderia em seu site, eles têm serviço de lavanderia e você vai buscá-lo no dia seguinte, mas não há lavanderia para alguém fazer. Fora isso, o check-in foi às 16h e não às 15h. não funciona. No geral, não é uma estadia ruim por estar perto do aeroporto!

No geral era confortável. Wifi não funcionou em nossos quartos e mais tarde descobrimos que só parecia funcionar na área do pátio. O café da manhã era bom. Estava tranquilo para dormir e o ar condicionado funcionou bem.

fomos de e para o aeroporto andando (com malas grandes, bolsas e um bebê!) e foi ok! as pessoas eram amigáveis ​​o tempo todo. wi-fi ok. o café da manhã poderia ser melhor. não havia água quente no chuveiro...

The hotel is definitely on the more humble side. The lobby area doesn’t have AC so it’s hot and you can get mosquitos on you from the open doors. The breakfast is always the same and limited. You can only have a small plate of 1-2 fruit, egg with one other thing (arepa, bread or a waffle). The rooms are small but the AC works great. The wifi can be bad at times and the TV doesn’t always work. The bedsheets and some towels have stain on them. I didn’t see any bugs in the room but the cleaning of the sheets need to be improve. The hot water goes off very quick. The kitchen ladies are very nice and attentive. They try their best & are creative with the limited menu . The workers EDWARD and LUIS were AMAZING. We loved them. They have such an amazing personality , always had a great energy (super early & very late hours) , funny , attentive and they were the best part of the hotel. The hotel experience in general is a 2-3/5 stars and Edward and Luis are 5/5 star employees. The hotel is very lucky to have employees that make guests feel that they had a good experience here despite the hotel itself not meeting our standards. Without them I’m not sure if we would have liked it here. It is also 15+mins from all the attractions. We walked around at night & no issues. It’s a 9 minute walk to the airport. Also make sure to read the contract because nothing that you ask for it’s free. They will charge you at the end.

The staff was awesome! The jacuzzy was not available for use. Overall a pleasant stay