209fayc
6 de maio de 2024
Overall the stay was good value for money. However, after attending my friends wedding I arrived back to the hotel around 11.30. I went up to my room but needed some extra items from my car. When I came back to the front door, I had trouble with my card getting in. After a couple of moments it was fine. However the man on reception was the most rude man I have ever had the unfortunate happenings of meeting. He raised his voice after I said I had trouble some with the door key. When I said I couldn't hear him shouting (rather than helping to let me in, he sat in the chair at reception shouting through the window) when I was outside the door he said "well that's not my problem" in a very aggressive manner. I said perhaps you could help, rather than shout, i couldn't hear him as my hearing is not great. I said please don't be rude and he continued to raise his voice saying "you're the one being bloody rude, come one tell me what I am doing to be rude". This was extremely confrontational and I had to walk away because I was on my own and felt extremely uncomfortable. I will not stay at this hotel again. I felt anxious for the rest of my night and could not sleep. His behaviour was completely unacceptable, intimidating and nasty. It has ruined my perception of Premier Inn and was an awful end to a lovely day. Being a solo female traveller, I did not have the confidence to raise this at the time as I only saw him at reception.
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