Magdalena
30 de março de 2024
Description when booking the room stated we had a refrigerator and coffee pot machine. At time of check in we were told we needed to book a premium room for a refrigerator. We rented a microwave for 5 dollars a day since there wasnt one in the lobby. The hotel description also showed a pool. The pool was dirty and had live ducks in it. When i called the front desk to ask if the pool can get clean, they said its cleaed once a week and they would ask if the pool company would go to clean it. Needless to say the pool never got cleaned. The blanket was thin, and the heater in our room did not work. There was a limited amount of towels and housekeeping never came in to replace the used towels. Also, on our second night, upon arriving back after dinner, our second room was opened and lights were on, when we had made sure the door was closed and left the lights off when we left. Luckily nothing was missing from the room. We had to go to the office several times due to our keys getting demagnatized with no reason. Last morning, we awoke to our window screen lifted from the frame, as if someone was trying to open the window during the night. HDMI did not work and we were unable to connect our firestick.
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