PedroM955
30 de outubro de 2024
The best hotel I ever stayed in my life. It was a bucket list hotel for me so my expectations were very high but I knew I was in for a treat when we checked in and the kids had a handwritten welcome card from the hotel general manager with four sweet jars waiting for them… All staff are super friendly with the kids and genuinely interested about them but the highlight to me, at evening turndown it’s not just the adults that get an extra treat but also the kids as the hotel staff put in their room teddies and bedtime stories labelled with their names! Pure magic!!! It’s luxurious but not pretentious, modern, family friendly, the facilities are amazing, the pool is gorgeous and heated, staff is super friendly, breakfast have endless options, the location is fantastic. Ah and the most amazing room with a view. What a view to Table Mountain! I'm a Travel Counsellor in the UK and I have been to many nice hotels in the World but this hotel is one step ahead to exceed customer expectations to a level that I never came across before. The attention to detail is extreme. Personal. It’s an attraction by itself and it was a dream come true for me. Hopefully we will return one day. Thank you and now I can't wait for my clients to experience this fabulous hotel.
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