Hideaway Waterfront Resort & Hotel

Hotel was in a great location, quiet street, we had everything we needed. Carolina went above and beyond to help us out with questions we had. She was the sweetest!!. It was a rainy week while visiting my daughter, we spend quality time in the hotel and watched many movies. Restaurants are all very close by, airport only 20 minutes. All was a very pleasant experience!

This hotel is not safe. Upon attempting to enter our room, the door was barred. The guy in the room made some lame excuses and then basically ran to his truck. We were staying with family and all 6 rooms of us left as we felt unsafe. The front desk originally said there would be no refund but the owner LEFT A VOICEMAIL with my mother in law (who was paying) saying if they disputed the charges for the rooms they wouldn’t fight it. Well that was a lie. Despite the voicemail being submitted as evidence the credit card company said they sided with the hotel and they were forced to pay.

Beware! This is a super sketchy, outdated motel. The police arrived and were banging on the door next to ours, shouting for someone to come out. The police were there multiple times that day and when I asked them if it was safe to stay there with my son, they said there have been a lot of regular issues with the clientele there. We did not feel safe and checked out 2 hours after checking in. The woman working the front desk refused to give me a refund and later gave me a bad airbnb review out of retaliation.

My wife and I stayed here a couple of nights while in Cape Coral for a family event. On occasion, we enjoy staying at the small, locally owned hotel where we often find a unique experience with better than average customer service. Much of what we found at the Hideway met that criteria...in particular the helpfulness of the front desk staff. The hotel set in a neighborhood and very quiet. The rooms were a bit dated but satisfactory for a short stay. I would have given our experience a better rating but we had a couple frustrating issues that in the end were left unresolved...which included that the TV did not work the entire stay and we had cold showers with slow tub drains on the second day. The clerk did work with the cable company but they were not able to resolve the issue due to a weekend stay. We asked to speak to the manager/owner...but never received a call back. We made a follow-up call and were ultimately offered a discount on a future stay on behalf of the owner by the desk clerk. As we explained, this was of no value as we have no plans to return to Cape Coral anytime in the near future. If we do, we will probably checkout one of the chains.