RICHARD
31 de janeiro de 2022
I will preface by saying we received a full refund. We did not stay in the rooms they were too dirty - we left upon inpection. We paid $300+ per night.
Rooms were filthy with vomit behind the toilet, hairs all over the beds (on sheets). Boogers wiped on walls and months of crud and dirt on baseboards. The room looks like it had not been cleaned in months. Everywhere we looked was an issue. 1. The slider doors did not lock. 2. Missing smoke detectors 3. Bath towels did not match, (3 different colors). Looks like the towels were just thrown together. 3. Remote controls for Tv's did not work. 4. We found dead bugs throughout the room. 5. light bulbs in rooms were burnt out. Overall, this room was sad and depressing. My wife and kids literally begged me to leave in the middle of the night.
Unfortunately, the location is rural and we were forced to drive all the way into San Antonio in the middle of the night. This location does not have an office or person on site. Communications was a challenge.
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