We were met by a friendly staff member and shown our room. It was adequate but depressing. The main reason we were disappointed with the room we were shown is that there was no wardrobe or fridge and it was just a bed in the room with no other furniture and a standard bathroom. We asked if there was a room with somewhere to hang our clothes at least and it was suggested a hat stand might suit! We asked if there were any rooms available with a wardrobe and we were shown another room that did indeed have a wardrobe but no hangers!!! ….who travels with clothes hangers?!!! I’ve done a lot of travelling and seen many hotel rooms but never one without somewhere to hang your clothes. We were then shown a larger room which had a hat stand but no wardrobe and because it had a table, kitchenette and fridge we asked if we could book this but we had to pay a further $390 for the five nights. Apparently it is usually $340 per night. We reluctantly accepted this extra cost…still no wardrobe or anywhere to put clothes!!!…not even a set of drawers. However the most disappointing aspect was there was no housekeeping during those 5 nights. Coffee, tea, biscuits, toiletries and towels were not replenished and the bins not emptied. No attempt to make the bed…no checking of the room or bathroom at all. We would have expected that especially as we paid $280 per night. Most hotel accommodations would have provided housekeeping during a 5 night stay. Last night we were there we didn’t get much sleep as other patrons were very noisy until 4.30a.m. in the communal room which is alongside the rooms…no escaping the noise as it’s on the same floor!!! Food was good and the garden great in the evenings. Rump and rib special was excellent. Friendly staff in the restaurant. Breakfast not available at the hotel but some excellent cafes nearby. Shame some finishing touches weren’t there as this review could have been very different.
Muito bom
16 avaliações