Hagan
26 de novembro de 2023
Upon arrival staff was not welcoming and the lobby was dirty and most lights were off. We had to wait around for sometime before someone showed up to check us in at 3:45pm. The second night of our stay we needed new towels. Called down to the front desk and was notified there were no clean towels. We asked when the towels would be ready and we were unable to get an answer besides we will write your room number down and never received clean towels. Our second night stay also had loud individuals screaming loudly for over an hour back and forth at each other with staff doing nothing about it. It is sad, because we have always loved our stay at other Holiday Inn Express Hotels and will no longer be staying at one in the future.
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