Hotel Roc Meler

La ubicación perfecta, situado en Canillo con unas vista privilegiadas. El servicio muy amable y atento en toda la estancia. Por lo que hace las instalaciones es un hotel que se ve muy nuevo y todo con mucho estilo, el spa bien.

Great staff, great hotel. You will want a car ideally and spaces directly outside are limited but think there's paid parking or just up the hill. We stayed to try out grandvalira ski area, which has a lot of mileage but needs decent snow coverage and runs are shorter than the classic alpine resorts - enjoyable nevertheless. Anyway as family with two 15 year old boys we booked two rooms at good rates for 4 nights. Pool / spa was a bonus, you need nominally to book a slot and must wear a cap which you can buy for 3 euros. Breakfasts good and plentiful but bean to cup machine can't really make espresso to speak of. Bar had table football, pool, plus other games so good for a drink and some fun. Didn't try food there in the evening. Rooms very comfortable, quiet. Shower works fine but don't expect a torrent. Front desk staff lovely (Alex from memory but all the others as well). Recommend without hesitation. One ask to the hotel - gym was way too hot to use, and I'm fit / thin. I practically melted down running easy on treadmill even with the small desk fan and my own portable gym fan. Cooling may be difficult as it's buried deep in the building but ideally a portable Aircon or really strong fan. It's clear nobody uses it as a result since the water wasn't refilled for two days. And not related to the hotel, we found it easier to drive to the long telecabine in encamp to get into the middle of the skiing area, we almost got stuck trying to navigate the tricky lift combo to get back to the Canillo telecabine. Anyway thanks to roc meller team for a lovely stay.

Wow this hotel exceeded our expectations! We booked for a skiing holiday and weren’t disappointed. The hotel is lovely and clean, we really appreciated use of the spa after a hard day’s skiing. However we would have preferred the jacuzzi being hotter - the water was lukewarm which meant we got cold quite quickly and couldn’t sit in there for long. The food was phenomenal - such an extensive range including the biggest salad bar I’ve ever seen in a hotel! Super healthy options and they catered well for gluten-free diners. The fresh honeycomb was a highlight! We rented skis, boots, helmets directly from the hotel which was great as we could store it there each day in their locker room. The Irish pub was fun and the decor was super cool. The staff were lovely and really helpful. Thank you especially to Emilio (who was really lovely sorting us with our ski rental) and Micaela who answered all our many emails!! The shuttle bus to and from the cable car was super useful. NB it’s €10 for an hour in the spa but if you book a superior room the spa price is included. You have to wear a swim cap and flip flops.

My experience at Roc Meler was nothing short of fantastic, thanks to the outstanding service provided by the staff, especially Judith in the spa and the welcoming team at the reception and bar. Judith's massage was truly exceptional, providing a level of relaxation that exceeded my expectations. Her expertise and skillful techniques melted away any tension I had, leaving me feeling rejuvenated and refreshed. The staff at the reception and bar were equally remarkable, always greeting guests with warm smiles and a genuine desire to ensure a pleasant stay. Their attentiveness and friendliness added an extra layer of comfort to the overall experience. I highly recommend this hotel to anyone looking for a combination of excellent service and relaxation.

We had such an amazing week at Hotel Rox Meler. The staff made it so special and went out of their way to do everything they could to help us. Alex did so much to help us throughout the week, she was brilliant. We stayed in the Hydro Suite which had stunning views, a great jacuzzi bath which was excellent after a day on the slopes and the room had great space for a family of 4. The kids loved the buffet, so much choice every day. The shuttle ran really frequently so it was really easy to get to the gondola. The Irish Bar was really good fun in the evening - again, lovely friendly staff and lots of fun stuff for the kids to do (pinball, pool, darts). Couldn't have been a better week, heartfelt thanks to all the staff, we can't wait to come back xx