Angie
26 de dezembro de 2023
Booked Double Bed (4) Oceanfront: Adults (3), Child (1) with the drop-down for age, I input 16 years old (clearly a discount because she's not old enough to drink alcohol). On arrival was told by the hotel that I only paid for the three adults and I had to pay an additional $1,050 for my daughter to be admitted onto the property for our vacation!!! All ******* emails and receipt info from my reservation only shows "Child" and hotel claimed that was "Infant" and I had to pay for my daughter. This felt very much like a known scam at check-in by the hotel staff. We have been to Cancun All Inclusives many times using *******! If you are booking with kids, I strongly suggest you pick a different resort and avoid the extra charge scam for children at Dreams!
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