Campamento Canaima

ENG VERSION TERRIBLE!!! If gambling is your thing and you're willing to lose a night and have $600 per person taken from you, this is the place for you. Campamento Canaima (CN) forces you to travel by plane with Conviasa. In fact, you purchase the airplane ticket and reserve the room all through CN. However, if Conviasa decides to cancel the flight for reasons X, Y, or Z, you lose your night because these people don't take responsibility for the mistakes of a provider they force you to use. Upon arriving exhausted the next day in Canaima (the flight ended up departing at 7 AM instead of the scheduled 3 PM the previous day), the camp management did NOT apologize. They didn't mention any efforts to partially or fully compensate for the lost night. There was ZERO proactivity in solving the situation. Additionally, they assign you to a local activities coordinator (no manager) who informs us that the expeditions we had reserved must be done exhausted. There was barely time for breakfast before going out to undertake the expeditions and have the trip they want you to have, not the one you paid for, because there was NO OTHER OPTION... THAT SAID, the local staff is very decent, friendly, and cool, but the management is TERRIBLE. When we asked the manager, he gave us more excuses than a spinning top. He claimed it was Conviasa's fault, that it was the first time it happened to them, that they had no plan B, didn't know what to do, questioned why we were complaining so much, and insisted we were the only group complaining, which was a lie because several people were also requesting refunds. The management's response was a resounding NO. They simply didn't want to budge. On the last day, along with others after pressuring, the general manager told us he could accompany us to the airport to talk to Conviasa. Upon doing so, Conviasa said it had to be done in Maiquetia (Ping Pong). So, pressuring at the airport, the general manager gave us a phone number and said we might be offered some kind of discount for another hotel of theirs or a partial refund... Well, it's been 1 month since we returned from Canaima, and the man stopped responding. HERE, the responsibility lies solely with the camp. The airline ticket is purchased through them, so Conviasa is nothing more than a provider. It's SUPER poorly managed by the general manager, the owners, and the whole scheme behind these camps. There's nowhere to complain, no entity, no organization, nothing... Just leaving a one-star review here and on TripAdvisor to warn other adventurers and recommend they go to another camp/lodge because in this one, they might take your money, and you can't do anything about it. SPA Version TERRIBLE!!! Si apostar es lo tuyo y estas dispuesto a perder una noche y que te quiten $600 por persona, este es tu lugar. Campamento Canaima (CN) te obliga a viajar en avión con Conviasa, de hecho compras pasaje de avión y reservas la habitación todo a través de CN, pero si Conviasa decide can

Campamento Canaima is probably the "highest" end place to stay among the place to stay in the area. The location is spectacular with views of waterfalls and fresh water swimming and kayaking. The service is good, thoughtful and attentive. The basic rooms, what I think are called "superior deluxe" are extremely basic, but you are in the jungle :) However, I have a great tip for finding other rooms on the property. The website doesn't advertise some amazing villas and houses for rent on one end of the sprawling property. If you travel with a group or family you MUST check out these places. SInce you'll be doing all day hikes and outings, it's nice to return to a comfortable space that has full concierge service (We loved Luis!). Ask for connections to the owners of those spaces when you try to book. You get lots of meals, which are perfectly fine for the spot. I was a little confused why they always served things like meat and pasta while there is fresh local fish everywhere. Also, they have wifi, but make sure you understand what wifi in the jungle is like. Especially when you have about 100 guests using it at the same time. Just another note: I'm not a fan of the crowd that stays there. It's VERY touristy and everywhere you go people are doing selfies, holding selfie sticks etc. I was the only American (U.S.) there, and was hoping to get away from this type of tourism, but it is EVERYWHERE these days. So be careful when you go on group tours. Do the plane to cave kavac. It's stunning. I'd highly highly suggest a helicopter to angel falls over the full day boat trip--it's 12 hours and lots of tourists at times. PLEASE!!!! Book your own private tour--we went to a bunch of exclusive tours with the local expert on Canaima- Antonio Hitcher (he's half native Pemon, so knows the culture). He grew up there, knows everything like the back of his hand, and will take you on unique, glorious tours ( be brave and take an all day hike with him to the top of a Tepuy).