Usuário convidado
24 de outubro de 2024
It’s really hard to rate this hotel. It’s a great hotel for kids. There’s the pools and the entertainment and kids club house, all of which are over exaggerated on their website. It’s October and way too cold to enjoy the swimming pool. Thankfully we were able to use the spa pool; however, there’s too much chlorine in the water so even sitting on the lounge chairs inside the room makes your eyes burn. Me and my children couldn’t stay in there long. The hallways are sometimes slippery due to mopping, even after it has dried, and I fell and slid a few times. There’s nothing in the fridge in the rooms, so bring your food or buy from the market, which really doesn’t have much in there and is overpriced (they oversell it on their site). Maria was the lady who welcomed us at the front desk and made us feel comfortable, but the other staff just looked so unhappy to be there or annoyed when you required them to remember to come take your drink order. I’ve been to other Zafiro hotels here in Mallorca and this one is below my expectations. Some of the staff that interacts with the guests do not speak English, so they get annoyed when you ask for something and they can’t understand what you’re saying. The dishes in the buffet restaurant, several times I found food with old dried food on them and had to find a clean one, glasses with soap running down them like someone just rushed from the dish washer to put them out there. The water from the can tasted like pool water. Also I find waiters laughing and talking with other waiters and avoiding people who need their drink orders taken. The food is bland. Even their “chocolate sauce” for pancakes is practically watered down Nutella, or brown water. The fruit there was good and sweet and desserts were delicious. The shower head sprayed anywhere but downward, and the air conditioning broke while we were there and had 3 nights sleeping in heat. Will we be coming back? No. It’s not worth it. If the staff was more friendly, that would make a big difference. But that’s a deal breaker for me. If they don’t want to be here, it doesn’t really make it so others want to be here. I will say, the rooms are spacious and the beds are so cozy. And I love their pillows. The Yzzy entertainers were so nice to the kids and made them feel excited to be a part of the show. That was nice to see. But all in all, not the best experience, especially compared to the other Zafiro hotels.
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