Hotel du Vin & Bistro Cambridge

Hotel feels in need of some TLC. My room has damp in the corner. I booked 2 rooms for a business stay. Called ahead to ensure one was a twin rather than a double which was confirmed weeks in advances. On arrival it was a double and we had to wait over 30 mins for this to be rectified. No apology or offer of a complementary drink whilst we waited.

We paid on arrival for an upgrade, but the room was really rather tired, poor lighting, inconvenient plug locations, no USB sockets at all - And the blind on one of the two windows was broken and so permanently down. We mentioned it before going out for several hours but it was not fixed. Very disappointing after a couple of excellent stays in the past.

Room was lovely but common areas all looked a bit tired and shabby. The checking in experience was chaotic and all a bit underwhelming and unfriendly. Every greeting was started with give me a moment, one receptionist turned up with a plate of chips to eat and then there was room confusion. Sure they were just having an understaffed bad day but took the gloss off the visit.

Lovely property. Being on the lower ground floor suites meant there was a sewer smell. Towel rails weren’t working small things otherwise lovely stay. Our second visit here.

Hotel du vin are usually a stylish and comfortable option for an overnight stay. The Cambridge branch is decent but maybe not a flagship for the chain. The reception is pokey and I kept wondering if there was a better entrance! I would go back - but not as a destination. My attic room tattinger had mould on the bathroom ceiling and very disappointingly, no snacks or refreshments apart from some rather plain tea and biscuits in the room. Parking is on the street out front or a short walk away. Service was nice as usual and breakfast very pleasant.

I stayed in the hotel for one night only but the environment, cleanliness were perfect. We also signed up for the breakfast deal which was so tasteful in such reasonable price. It is a convenience location to access any spot of Cambridge.

We have stayed at this hotel two times before and highly rated it, but to be honest this visit was disappointing. The service has definitely taken a dip for the worse. Hotel conditions / cleanliness are very good. However, Staff and customer service not so much. Some of the staff seem very reluctant to help at all. If you are hungry later on in the evening do not rely on room service. There was no menu in the room, and When we went to reception to ask for the room service menu, we were asked if we were sure because it was just a small amount of microwave meals (named night bites) We ordered the mushroom risotto over the telephone, 30 minutes later we received a call to say they did not have this meal and they could only supply a meat based meal. I explained I was a vegetarian, and the reception just apologised and couldn’t offer any alternative. If anything we were made to feel like we were being an inconvenience. I’m addition, The hotel no longer parks your car for you from the reception. Instead you have to drive to another hotel car park and pay £30 for the pleasure. (For us this was a highlight of staying at the hotel) We don’t think this stay was worth £313.00 per night.

Yet another great stay at Hotel du vin in Cambridge. Lovely room and great, helpful staff. See you next year.

The hotel seems to be a step up from the others that are in the same price range.The breakfast was excellent from choice to quality also served really hot ( which some hotels can’t seem to do ). The bath in the room was lovely also the on suite shower was really powerful and hot . I would definitely recommend.