HOTEL VILLA CASUARINAS

Nice hotel in the south of Cali. The rooms were clean and the beds comfortable. Good breakfast. The personnel was very nice and always helpful. Overall we had a very good time there, supermarkets, restaurants and pharmacies in walking distance.

This was my second trip to this hotel. Again, it was amazing. The rooms are clean, spacious and comfortable. The hotel itself is gorgeous. The staff are wonderful, so kind and attentive. Extremely good people. The owner is a true gentleman. He welcomed us when we arrived and any time he saw us always had a conversation with us. He’s a kind hearted person who truly wants you to enjoy staying at his hotel. The food at breakfast was delicious. Overall a wonderful stay.

Amazing mansion with antique furniture, pool and spa. The gardens are exceptional. The hospitality was great. The owner is someone who has traveled the world, and it was a pleasure chatting with someone so interesting. The staff are all very friendly, especially Eduardo y Patricia

There are many things wrong and absurd with this property, please do not believe the good reviews they are fake. 1. They do not accept credit cards and they price are severely inflated, so for people who do not used cash on a regular have to go to a ATM's to get al that cash, where security is a concern and most ATM's do not allow you more than a $100 per day. So I have to go with an Uber driver from bank to bank to get 800,000 pesos 2. Mouse infested property that do not allow you to get a goodnight sleep 3. I was there for three days and they did not clean my room neither offered to clean, but entered my room daily to search my things, where many of my face mask and other items were missing 4. They listed free breakfast from 7am -9am, but at 7:30am the kitchen lady was bothered to give us coffee with cream and when we asked for cream she got mad and was slamming cut fruits on the table instead of the cups and decided to pick up with her hand placing it on the cups and expected us to eat it, so we walk-out in absolute disgusts 5. it feel as you are in prison, as you need to ask to be let out the property every single time and ask to be let in every time you want to return to your room. In addition, you need to ask for permission to go out at night after 7pm. and ask for permission to come in anytime during the day 6.The room is old looking and outdated from the 80's and the sheet are also old, to the point that I went out and purchase sleeping gear and sheets 7. The TV do not work, they control the TV on and off and cable channel, so you have to ask them to come and turn the TV on for you 8. You will not get a goodnight sleep because for some reason in the middle of the night someone will knock at your door with some much intensely, like they running from the police, (this happened twice in three nights) 9.When you mentioned the inefficiencies to hotel management they act as you have three head and became very dismissive 10. No COVID-19 protocol in place, the staff do not use mask, nor gloves and prepared food without mask and they all walk around the property without mask 11. The hotel get mad if you do not use their UBER driver connect so they can get perks from your business and their prices are severely inflated in comparison to anyone else. DO NOT STAY HERE, GO SOMEWHERE ELSE, YOU WILL THANK ME