Juliana
31 de março de 2023
We stayed in the best room they have with balcony and it was offered with ballet parking, which was not truth. The AC was extremely old and loud and it was not even cooling the room. We complained, and a few days later, we were moved to the same type of room in the 12th floor, which was better about the AC noice, but still not cooling enough. The staff do their best to make you feel comfortable and to address the complaints, but the hotel needs to invest in updating the AC and the rooms. The parking was in the basement, which could only fit about 7 cars. At night, we had to get out of the car to ring a bell for someone to open the garage gate, which was extremely dangerous. The garage was at the back of the building and there is no security at night. This is not a safe area to be doing that.
Traduzir