Holiday Inn Express & Suites Calgary NW - University Area

I wanna visit the banff national park. So I stayed here for two nights. This hotel is wonderful.

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

The hotel is very central to the cfl stadium and to the train that goes to downtown. The rooms are spacious and clean.

酒店位置便利，是次我們共3人入住，可另外加床，房間尚有足夠空間。價錢方面合理，性價比高，是家庭旅客的好選擇。

房間寬敞簡潔，衞生乾淨整潔。交通便利，環境安靜

房間很好，打掃各方面都很好。唯一就是健身房太差了，器械很少而且基本上是壞的。連啞鈴都沒有