Usuário convidado
1 de maio de 2024
We have now been here 3 times and overall again I can’t say there are that many faults and wanted to put right the ones I find unfair from others. Starting with the cockroaches, this year was the first year I’ve seen one (we have always been on ground floor). But maid came within 5 mins of reporting to reception at 10pm with a spray that she gave us and never saw another one again. It also got rid of the ants round the sink. The noise, only a few nights with the live entertainment we could hear it but finished by 11. But sure u can ask for a room further away if you think it be it’ll be an issue. And music in the day, move to other end of pool if don’t like it. Umbrellas - agree there’s not enough. Along with side tables. Think I saw 2! We were all inc as have 2 little ones. So easier if want ice creams or a quick lunch. We ate out most nights as food not the best but adequate. (Worth going to Fado rock, pickled plum and the new Mexican next to there). The cleaners - never had a prob. Came most days and one even did my washing up which she didn’t need to. Maybe because my 2 yo son kept saying hola guapa! I’ve recently started a gluten free diet so was worried. On the first morning Jonathan (special mention as he was always the most pleasent out them all) gave me a loaf of gluten free bread (lasted a few days) and some biscuits, which my kids ate most of! But then he was mainly in the bar and the others in the restaurant never really understood what I was asking for. Then eventually came with a microwaved frozen bun which was like a rock! But they tried .So some more opts / and maybe some gluten free pasta would be helpful. Another special mention to Jodie behind the bar. Always happy and great at her job (I’ve been a barmaid)! Speaks perfect English and Spanish. A great asset to the hotel. Last special mention goes to Luigi, he’s new there but has such an amazing passion for his job / and life in general!! Always there and going the extra mile managing the animation team. Hope he stays a while, another great asset to the team. Hope I have helped others in making a choice. All in all another great holiday and very good value for money. Thank you so much!
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