Sudro
11 de outubro de 2023
Terrible, Terrible, Terrible I would not recommend anyone to stay at this hotel, the customer service is extremely poor and extremely slow!, so if you think you can have some extra sleep because you are so close to the airport, Think again! you would need at least an hour just to check in or check out! Ridiculous. On my visit I had already booked and paid via trip.com however the assistant Sami first told us he could give us an early check-in within 10mins at fee, so we agreed however made us wait over 45minutes and when we kept asking how far with the early check-in? He rudely told us to sit and wait! Eventually when the room was ready, he could conveniently find the booking but not the payment! And after we ask that he double check because we have already paid, he refused and said that we have to pay immediately! and contact trip.com to refund us!
Later when we contacted trip.com they said they infact paid the hotel and the hotel did receive the payment and they will now contact the hotel to give us a refund. It has now been two weeks and trip.com has finally confirmed that the hotel will refund us, which we are still waiting for.
This was supposed to be a quick check in and out but after that terrible service and long back and forth about the refund... It was totally not worth it! when you supposed to be on holiday rudeness and added stress is not needed.
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