Cairns Private Apartments

We stayed in a 2 bedroom unit. The unit was very spacious and nice. The only issue was the water condensation on the windows. They were mostly wet the whole time. Not sure if that was due to extreme hot weather outside and AC inside the unit. The views were lovely and the balcony was quite large to sit outside and enjoy the views.

The check in and check out was easy and the staff very helpful. The property was very central, clean and comfortable. My one bedroom unit overlooked the water and was very well maintained; the kitchen contained all the needed utensils etc and there was a washing machine and dryer.

The safe instructions were very confusing. Also it was almost impossible to stream a movie or a tv show. It just kept buffering all the time

Property was lovely and clean, harbour views were fantastic and the reception staff went above and beyond when our arriving flights were cancelled delaying our stay by 48 hours. Would definitely recommend staying here.

We never ended up staying at the apartments. We called ahead for a late check in but were left the wrong key cards and would not work for the apartment that was reserved for us. The cards had a different room number on them so we thought that maybe it was the paperwork that was wrong. Guess what? The cards did work on the other apartment but I’m sure the guy we woke up at 1:00 in the morning wished they hadn’t. With no desk and no after hours phone number to call, we had to walk across the street and book our stay at the Hilton (they were great by the way). We also never heard from the property management afterwards, not even to apologize.

The location is good, close to the Reef Fleet Terminal, Esplanade Lagoon, and restaurants. Although check-in front desk is at another location, the staff are nice and helpful. We had problem with the wifi the second day, but was fixed when reported right away. We really enjoyed our stay at this apartment.

Great location as all tours leave from Wharf right next to hotel. Checking in was awful because I could not find it. Check-in at a storefront near corner of Esplanade that sells tours. It does not show on google. Hotel itself is one block away on Waterfront :Cairns Harborfront"

The room was very clean and modern. Great service initially however, the air conditioning in the room didn’t work at all. Day one we thought it was just a matter of being off and the room being closed up. Day two it was like a sauna when we returned to the room late. We reported the issue at 8:30 once they opened and returned to our room at 2:30pm to what felt like a sauna again. We ended up opening the main door to the hallway to allow cooler air into the room with people walking by. At 3:15pm, we called again to check when a Refrigeration Company might be coming and was told soon. By 6pm we had to leave and sit at the Lagoon due to the heat in the room. We tried sleeping with the balcony door open but the restaurant noise below was loud with it open and it was still with no beeeze. We checked out on day 3 with no updates, not a phone call or even a discussion on a refund of some sort. Return to Cairns in a week and refuse to stay here again. If the aircon issue didn’t happen or we received correspondence from them we would have returned. Really poor service around the issue. Incredibly disappointed and the heat whilst in the room without fans etc caused angst and frustration between us trying to keep cool and sleep. We averaged 3 hours each night due to the heat.

Very friendly and helpful staff who manage the properties