Crystalbrook Bailey

Great hotel. Friendly staff. Central location. Surprise present from the crew as mentioning it was an anniversary celebration.

This booking is one of the rare ones I had serious dissatisfaction so I had to write a long review. First the information on the booking page is not fully transparent. We were only made aware that the 2 bedroom suite we booked does not offer daily room cleaning service. Cleaning service comes in only every 3 days of stay (so for 5 nights we stayed, the room was cleaned only once!) If this was well informed, I probably would not consider booking this room. Second, the service was almost non-existent. When they said clean towels can be offered upon request, the towels were literally left on the table top immediate behind the front door. On the “clean day”, we were amazed to find toilet brush and bin left on the closed toilet bowl, ants were spotted near the sink, tissue boxes were not refilled, and pillow cases had clear sign of dirty marks. Despite a 5-night stay, hotel didn’t allow any late check out beyond 12pm. Front desk insisted an hourly fee and different people were giving different fee rates. This was again confusing and disappointing. Pls also note overnight parking is charged at $12 per night. Breakfast offered at $28/pax had limited choices (basic international breakfast) Other than above, the room is generally clean. We didn’t have a chance to explore other parts of the hotel so no comment on the amenities. The location was fantastic, within walking distance to the pier and good selection of food options.

The location is great, close to the night market and the beach. Very disappointing because there is no every day house keeping.