Usuário convidado
31 de janeiro de 2023
Due to my work I'm used to travel and stay in hotels. Sometimes, i may feel disillusioned but never as far as during my stay in this room ! Chamber n°9. 08 PM. I wanted to have a shower and then I noticed there was only hot water available (there are 2 old separate taps for hot / cold). The second one for cold water didn't provide any water at all. I went down to the desk. The desk was already officially closed... I met a guy who asked me If I had turned the tap the right way (call me stupide, dude !). He said he couldn't nothing at all as every room was booked. He just proposed me to have a shower from 10/00 AM the next day, once people have left their room ! In the morning, when I went down for breakfast I asked for the manager. Who is he ? Where is he ? Does he work somtimes in his hotel ? I never met him... The woman in charge of the breakfast and cjheck-out was informed of my problem. She simply told me she couldn't do anything else that letting me have a shower in the next room the occupier had just left ! At no time nor the guy nor the woman even went to see in my room if they could solve the problem or simply check it was really broken ! It sounds like the staff absolutely doesn’t care about the customers. Moreover I have to say the cleaning under the toilet seat was .... undone since a very long time. Thus, I paid the full price for a stay in a crappy location. At no time I met the manager and I didn't have any discount on my bil. Shame on St Etienne Hotel, a place you'd better avoid to stay in. Please note, I have pictures and video available testifying this current review.
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