Descubra sua estadia em Butler Beach

We really liked this hotel. The rooms are a bit old fashioned but they are spacious, clean and well maintained. The air conditioner also works well. The breakfast is not much to mention (coffee, donuts and some fruit), but you can't expect everything for the price. The hotel is within walking distance of the beach (which you can also use by car) and a five-minute drive from the bridge to Saint Augustine.

We book at a hotel monthly and this is BY FAR THE WORST EXPERIENCE IVE EVER HAD AND THE 1st BAD REVIEW I HAVE EVER LEFT! Where do I start?! We came for our daughters 11th Birthday. First of all the place looks like a roach motel surprisingly but the rooms are okay (just okay) so no big deal but the first issue was arriving and seeing that the pictures and amenities listed are complete false advertisement, they picture a hot tube on choice hotels (false), then says “beachfront access” when in fact it’s a 10 minute walk with 3 kids that anyone can access to get down to the beach but we got over that easily. Then, we go in the room and under the sink is what looks like mop water (now that I noticed it) and I slipped and threw my back out at 29 years old, still was not going to complain. (Even slammed my shin on the bed frame that is sticking out in the wall way but covered by the bed skirt) But then I could not sleep because I was in serious pain so me and my husband were on our balcony (myself in a chair because standing was too painful) literally whispering because the place echos horribly and our 9 month old was sleeping while our my son and daughter were laying down, and while sitting in silence (but had been whispering before) the night clerk “Micheal” came around the corner screaming at us that we need to stop screaming because he was getting complaints while he was 10x louder than we had been all night . He first said that he knew it was us because we were the only ones outside (but people had obviously been in and out all night) but then I WHISPERED “is he serious?” To my husband and in return Micheal continued to keep his raised voice and said that he had just done his rounds a few times and knew it was us, although our hair was still dripping with water from being in the shower and had not seen him at all that day. I was in complete disbelief but I allowed him to continue ranting his threats while walking away, but he was belligerent and his threats didn’t make sense, one was “you’ll be gone and I don’t mean on a jet plane!”, so I said “what did he just say?” Under my breath to my husband (in a sarcastic tone) and it set him off saying the jet plane threat again (which kind of gave a comedic value to it at least), but what wasn’t funny was him walking towards us again and aggressively at this point. It was very disgusting and unwarranted behavior seeing as my husband stayed silent and my only 3 comments were “we have been inside and then whispering out here sir, So I’m not sure who it was” before I knew he was accusing us instead of asking who is was) , “is he serious”, and “what did he say”. My newly 11 year old was inside crying and scared that he would hurt her parents, and the kicker is HE WOKE UP our 9 month old despite her sleeping the entire time that he claimed that we were “screaming”. This was so disgusting that we are leaving our non-refundable stay tomorrow night to pay for a room somewhere else!

We absolutely loved our stay!!! Surfside room was decorated so cute and very clean. The pool was warm for our cooler day and the hot tub felt amazing. Perfect spot, so close to the ocean. The breakfast was delicious and Amanda & her co-worker were so nice. Definitely can’t wait to go back.

Service was ok. Requested a wine opener from the front desk. Was told to get one from the bistro. Went to the bistro was told I had to go back to my room on the 4th floor and bring the bottle of wine down so they would open it. Could not give me a wine opener to use during my stay. Big market for stolen wine openers I guess. Other than that shower head covered in mold. No other issues. Definitely a three star hotel with no aspiration of moving to the next level.

Spacious room but was told upon check in that beach access was closed due to recent hurricane damage. I needed that information prior to booking the hotel as we had an elderly person in our group and it caused us having to drive to nearby beach access. Also this is a hotel that allows dogs which did not bother us during our stay but could be an issue for some. This was the first time at a Hilton that the mattress was not comfortable.