Descubra sua estadia em Butcombe

Booked this accommodation to stay in following a late flight into Bristol airport. We arrived at 01.00 the instructions for finding the accommodation and our room were easy to follow. The room was comfortable and warm as were the 2 single beds. The room is not somewhere I would stay for longer than 1 or 2 nights as there was no hanging or wardrobe space. Shower was good and the usual toiletries and towels were to hand, including flannels which makes life easier when you are packing again. We would certainly stay there again either before or after an early morning flight from the airport. Most importantly the goat is friendly

Reception and staff, shuttle bus etc. Were very helpful, welcoming and friendly. Hotel very clean, food limited menu but lovely food. Shuttle bus fantastic. No other amenities. Bar was awaiting delivery of draft and bottled beer for 3 days so we had to go somewhere else for a drink. We had booked late check out and were woken up by housekeeping early, explained we had late check out but were woken again by phonecall from Reception asking us to vacate room, it took me to go to reception with proof to which the woman responded 'oh it must be on other server' ??????? Why wasn't it checked then? Completely disorganised. I spent the time I paid for late check prooving I'd paid for it??????? No apologies! Very disappointed. So no drinks or explanation as to why they had let it run out if as they said hotel was 'booked out' that weekend so they should have made sure they had stock and absolutely no regard into what I'd booked and paid for! Really felt sorry for ground staff as management should take responsibility for these issues instead of letting the staff at hotel get burdened with management mistakes! Very let down with mis information and not very good management skills and planning for their visitors stays!

We arrived on a late flight from Portugal with a particular room booked which we had done through a third party booking service (queen). The hotel was clearly very busy and we were put into a room with twin double beds. This was not ideal and we asked the receptionist if it was possible to have the room we had booked. She moved us to a much nicer room (same footprint but better layout which meant I could share a bed with my husband!). This was a real 5/5 from us because despite an initial problem the really kind and professional receptionist went out of her way to fix it, and also comped us a couple of drinks which was unexpected and massively appreciated. It has made me much more likely to choose this chain again, knowing that a small hiccup will be dealt with nicely. Great staff. Room was comfortable and well proportioned and I like the fact that the toiletries are in dispensers so less plastic waste! The bar was lovely as well with really nice common areas to relax. Late night bar staff were charming and friendly. Well done Hilton!

We stayed here as a family on a short break, the family room sleeping 3 was lovely with a double and single bed in one room with a spacious bathroom. Only small negative is the room gets a bit hot and we needed to have the window open at all times but that opened on to the main street above a pub so you do get regular noise. We managed with this but it might bother others. The parking is in a public free parking space with limited numbers, it’s tight but we got a space each night. The pub was great to go for a drink and a meal with plenty of seating options