Usuário convidado
31 de janeiro de 2023
My wife and I spent two nights at the hotel to celebrate our wedding anniversary.Whist the building has an impressive initial appearance clearly there are areas that require maintenance and updating.Our room was comfortable but the bathroom needed a complete refurb. We had dinner both nights ,the first feeling rushed particularly when we were told the kitchen would close at 9:00 .We weren't served the amuse bouch until 7:50 so there was a feeling of plates being briskly whisked away. Whilst the food was not bad it was a somewhat confused fusion of flavours which clashed through a somewhat heavy handed use of spices.By 10:00 there were visible signs that the restaurant was being cleared and were were politely asked to move to the lounge. We had pondered trying the taster menu for next evenings dinner but felt that being seated at 6:00 and having 14 courses there was a distinct risk of another timed dining experience. We stayed with the a la carte but upon arrival at 7:30 were shown into the sparsely populated function room and seated ,just two of us ,at a table better suited for 8-10. This being our wedding anniversary dinner was the most miserable experience . We were left for 30 mins before somebody noticed that we had been seated. I spoke to a waitress who offered an apology as both my wife and I expressed our disappointment. The striking feature on both nights was the lack of experienced waiting staff ,who whilst performing their function perfectly well, failed to recognise that dining out is not just about the food but the whole experience.Mid way through the meal we were asked if we would like to move into the restaurant which we declined.Obviously there is nobody overseeing the restaurant and service. We were offered a 20% discount as a goodwill gesture. Having seen the Hotel Inspector programme it appeared that the hotel was hoping to become a food destination which was what largely prompted our stay. Sadly on this experience there are too many things which need attention to make us want to make a return visit.
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